Some TechCenter / Help Desk Services Resume

Jun 22, 2020

Beginning Monday, June 22, ITSS will resume staffing for the Help Desk phone and will expand our computer service hours.

Help Desk Phone Will Be Staffed

The Help Desk phone (218-726-8847) will again be staffed during regular business hours (8:00-4:30 Monday through Friday). Please note that we will have only one person staffing the phone, so if you call and get a busy signal, we ask that you leave a voice mail message and we'll return your call as soon as we are able. You may also open a help desk ticket by sending an email to [email protected].

Computer Service Hours Extended

ITSS staff have been providing limited hours for TechCenter services but will be returning to our normal business hours (8:00 - 4:30 Monday through Friday). Service is still limited to University devices (no personal devices) but includes:

  • New computer consultation/ordering
  • Computer imaging and setup for Active Directory (Windows) or Jamf (Mac)
  • Computer repairs for University devices (both warranty and on-site)
  • Virus/malware removal for University devices

Service is by appointment only as the TechCenter remains closed to customers. Device pickup/drop off is completed at the UMD Mail Room. Please call the ITSS Help Desk for details or to schedule service.