Skip to main content
Go to the U of M home page
COVID-19 Updates
One Stop
MyU
Search
Information Technology Systems and Services
Menu
Services
ITSS Service Requests
Academic Technology
Services and Sessions
Drop-Ins
Consultations
Programming and Workshops
Educator Platforms and Tools
Educator Platform and Tools Overview
Student Response Systems - Classroom Clickers for Students
Technology Transitions
Technology Transitions Overview
eGradebook Decommissioning and Transition Plan
eGradebook Users: Creating a Canvas Gradebook for Manual Entry of Grades
UMD Keep Teaching
Application Development
Computer Management
Computer Management Overview
Active Directory (Win)
Active Directory for Windows Computers
Accessing Files
Restoring Files
Installing Software
Fleet Management (iOS & Chromebook)
JAMF Pro (Mac)
JAMF Pro for Apple Computers
Accessing Files
Installing Software via Self Service
Mac FileVault2 Encryption
Windows 7 to 10 Transition
Database & Server Support
Databases and Servers Overview
Server Support & Maintenance
Managed Database Service
Email & Google Apps
UMD Email and Google Apps
UMD Google Groups
File Storage
Network & Wireless
Accessing the Internet
Wired Ethernet Access
Wireless Access
Using Wifi at UMD
Forgetting a Wireless Network
Outdoor Wireless for Drive-up Use
Guest and Summer Access
VPN: Virtual Private Network
VPN Usage
Apple iOS AnyConnect Client
Windows AnyConnect Client
Next Generation Network Project (NGN)
Printing
Printing at UMD
Student Computer Labs - Pay Per Print
Mac - Adding a Network Printer
Network Printer Configuration
Windows - Active Directory Printing
Software
Software Options
Read&Write Gold
Using Read&Write Gold
Tools, Part 1
Tools, Part 2
Tools, Part 3
SPSS
ArcGIS
MATLAB
Telephone & Voicemail
Voice Services
FAQs
Test Scoring & Evaluations
Test Scoring and Evaluations Overview
Instructions for the Exam Giver of Scantron Exams
Training & Workshops
Workshops
eClasses
eClasses Offered at UMD
Accessibility 101
Accessibility 102
Web Accessibility 103
Web Accessibility 104
How an eClass Works
Characteristics of a Successful eClass Participant
Guidelines for a Successful eClass Experience
Self-Paced Training
Self-Paced Training Offerings
Assistive Technology Tutorials and Documentation
Outside Training Vendors
Online Training Materials
Mailing List and Newsletter
Training Policy
Web Hosting & Content Management
Web Hosting Overview
Managed Drupal Service
Personal Web Sites
Web Accessibility
Centers & Locations
1:Button Studio, Automated Video Recording Space
Classroom Technology
Classroom Technology Overview
Classroom Spaces
AV Checkout Equipment
Checking out AV Equipment
AV Support for Special Events
Classroom Equipment
How to find classroom equipment
TechCenter Checkout Guide
User Guides
User Guides for Classroom Technology
Active Learning User Guides
Using Active Learning Technology
Using a Laptop at the Instructor Station
Instructor Controls for Student Tables
Using a Laptop at a Table
General Purpose Classroom User Guides
Using General Classroom Technology
Using a Laptop
Playing a DVD
Using a Podium Microphone
Using a Wireless Microphone
Auditorium User Guides
Using Auditorium Technology
Using a Laptop in an Auditorium
Playing a DVD in an Auditorium
Auditorium Microphones
Using Auditorium Microphones
Using a Podium Microphone in an Auditorium
Using a Wireless Microphone in an Auditorium
Classroom Policies
Classroom Policy for Academic Units
Computer Labs
Student Computer Labs
Classes that Pay the Full Access Technology Fee
Fall 2020
Fall 2019
Spring 2020
Access Levels/Costs and Reservation
Software
Apps4U and BYOD
Using Lab Software Remotely
Using Session Collaboration to Remotely View/Control a Session
How to Access Local Files in Horizon
Printing
Contact Us
Media Hub
Media Hub Overview
Hours and Rates
Equipment Checkout
Equipment Menu
Equipment Tutorials
LinkedIn Headshot Photos
Media Accessibility Services
Audio Description Service
Captioning and Captioning Services
Captioning Overview
Why Caption?
Captioning Pre-Recorded Video Services
Captioning 3rd Party Video Services
Captioning Live Events Services
Correcting YouTube Auto-Captions
YouTube Keyboard Shortcuts
Events and Workshops
Design and Production Spaces
TechCenter Help Desk
TechCenter Home
Classroom Equipment Checkout
Computer Lab & Classroom Support
Computer Maintenance
On Site Delivery & Set up Service
Secure Device Disposal
Virus and Malware Removal
Rates & Payments
Hours
Videoconferencing
Videoconferencing Overview
Kirby Plaza 173
Security & Policies
Policies & Procedures
Application Management
Appropriate Use of Information Technology
Captioning of Video
Cloud Applications: Advice for Instructors
Course Management System Support
Data Center Access
Data Requests
Digital Data Process for Terminated Employees
Digital Signage
Domain Names at UMD
Email Announcements
Mass Email to UMD Students
Purchasing Software
Recommended Solutions
Server Management
Server Management Policies
Server Registration, Inventory, and Deregistration
Workstation and Device Management
3 Steps to Secure Computers
Duo Security
Service Level Agreements
Overview of Service Level Agreements
Application Development & Support Services
Classroom and Event Support
Email Infrastructure Support Services
End User & Computer Device Support
Enterprise Systems Support Services
Hosting Services
Managed Data Storage and Secure Backup
Managed Print Services
Network Services
Reporting & Analysis Services
Third Party Application Integration & Support Services
Voice Services
Web Hosting and Content Management Support
iOS Fleet Management Service
About Us
Where to find help
Contact, Hours & Locations
Infotech.News
Our Mission & Values
Our Goals & Accomplishments
Work for ITSS
Rates
ITSS Critical Processes and Teams
Staff Directory
Remote Support & Resources
UMD Keep Working, Teaching, Learning
Prepare to Work Remotely
Computer Options for Working Remotely
Zoom Support
Accessing AD Drives Remotely
Remote "Front Office"
Breadcrumb
Information Technology Systems and Services
Centers & Locations
Classroom Technology
Classroom Policies
Classroom Policies
Classroom Policy for:
Academic Units
Services
ITSS Service Requests
Academic Technology
Services and Sessions
Drop-Ins
Consultations
Programming and Workshops
Educator Platforms and Tools
Educator Platform and Tools Overview
Student Response Systems - Classroom Clickers for Students
Technology Transitions
Technology Transitions Overview
eGradebook Decommissioning and Transition Plan
eGradebook Users: Creating a Canvas Gradebook for Manual Entry of Grades
UMD Keep Teaching
Application Development
Computer Management
Computer Management Overview
Active Directory (Win)
Active Directory for Windows Computers
Accessing Files
Restoring Files
Installing Software
Fleet Management (iOS & Chromebook)
JAMF Pro (Mac)
JAMF Pro for Apple Computers
Accessing Files
Installing Software via Self Service
Mac FileVault2 Encryption
Windows 7 to 10 Transition
Database & Server Support
Databases and Servers Overview
Server Support & Maintenance
Managed Database Service
Email & Google Apps
UMD Email and Google Apps
UMD Google Groups
File Storage
Network & Wireless
Accessing the Internet
Wired Ethernet Access
Wireless Access
Using Wifi at UMD
Forgetting a Wireless Network
Outdoor Wireless for Drive-up Use
Guest and Summer Access
VPN: Virtual Private Network
VPN Usage
Apple iOS AnyConnect Client
Windows AnyConnect Client
Next Generation Network Project (NGN)
Printing
Printing at UMD
Student Computer Labs - Pay Per Print
Mac - Adding a Network Printer
Network Printer Configuration
Windows - Active Directory Printing
Software
Software Options
Read&Write Gold
Using Read&Write Gold
Tools, Part 1
Tools, Part 2
Tools, Part 3
SPSS
ArcGIS
MATLAB
Telephone & Voicemail
Voice Services
FAQs
Test Scoring & Evaluations
Test Scoring and Evaluations Overview
Instructions for the Exam Giver of Scantron Exams
Training & Workshops
Workshops
eClasses
eClasses Offered at UMD
Accessibility 101
Accessibility 102
Web Accessibility 103
Web Accessibility 104
How an eClass Works
Characteristics of a Successful eClass Participant
Guidelines for a Successful eClass Experience
Self-Paced Training
Self-Paced Training Offerings
Assistive Technology Tutorials and Documentation
Outside Training Vendors
Online Training Materials
Mailing List and Newsletter
Training Policy
Web Hosting & Content Management
Web Hosting Overview
Managed Drupal Service
Personal Web Sites
Web Accessibility
Centers & Locations
1:Button Studio, Automated Video Recording Space
Classroom Technology
Classroom Technology Overview
Classroom Spaces
AV Checkout Equipment
Checking out AV Equipment
AV Support for Special Events
Classroom Equipment
How to find classroom equipment
TechCenter Checkout Guide
User Guides
User Guides for Classroom Technology
Active Learning User Guides
Using Active Learning Technology
Using a Laptop at the Instructor Station
Instructor Controls for Student Tables
Using a Laptop at a Table
General Purpose Classroom User Guides
Using General Classroom Technology
Using a Laptop
Playing a DVD
Using a Podium Microphone
Using a Wireless Microphone
Auditorium User Guides
Using Auditorium Technology
Using a Laptop in an Auditorium
Playing a DVD in an Auditorium
Auditorium Microphones
Using Auditorium Microphones
Using a Podium Microphone in an Auditorium
Using a Wireless Microphone in an Auditorium
Classroom Policies
Classroom Policy for Academic Units
Computer Labs
Student Computer Labs
Classes that Pay the Full Access Technology Fee
Fall 2020
Fall 2019
Spring 2020
Access Levels/Costs and Reservation
Software
Apps4U and BYOD
Using Lab Software Remotely
Using Session Collaboration to Remotely View/Control a Session
How to Access Local Files in Horizon
Printing
Contact Us
Media Hub
Media Hub Overview
Hours and Rates
Equipment Checkout
Equipment Menu
Equipment Tutorials
LinkedIn Headshot Photos
Media Accessibility Services
Audio Description Service
Captioning and Captioning Services
Captioning Overview
Why Caption?
Captioning Pre-Recorded Video Services
Captioning 3rd Party Video Services
Captioning Live Events Services
Correcting YouTube Auto-Captions
YouTube Keyboard Shortcuts
Events and Workshops
Design and Production Spaces
TechCenter Help Desk
TechCenter Home
Classroom Equipment Checkout
Computer Lab & Classroom Support
Computer Maintenance
On Site Delivery & Set up Service
Secure Device Disposal
Virus and Malware Removal
Rates & Payments
Hours
Videoconferencing
Videoconferencing Overview
Kirby Plaza 173
Security & Policies
Policies & Procedures
Application Management
Appropriate Use of Information Technology
Captioning of Video
Cloud Applications: Advice for Instructors
Course Management System Support
Data Center Access
Data Requests
Digital Data Process for Terminated Employees
Digital Signage
Domain Names at UMD
Email Announcements
Mass Email to UMD Students
Purchasing Software
Recommended Solutions
Server Management
Server Management Policies
Server Registration, Inventory, and Deregistration
Workstation and Device Management
3 Steps to Secure Computers
Duo Security
Service Level Agreements
Overview of Service Level Agreements
Application Development & Support Services
Classroom and Event Support
Email Infrastructure Support Services
End User & Computer Device Support
Enterprise Systems Support Services
Hosting Services
Managed Data Storage and Secure Backup
Managed Print Services
Network Services
Reporting & Analysis Services
Third Party Application Integration & Support Services
Voice Services
Web Hosting and Content Management Support
iOS Fleet Management Service
About Us
Where to find help
Contact, Hours & Locations
Infotech.News
Our Mission & Values
Our Goals & Accomplishments
Work for ITSS
Rates
ITSS Critical Processes and Teams
Staff Directory
Remote Support & Resources
UMD Keep Working, Teaching, Learning
Prepare to Work Remotely
Computer Options for Working Remotely
Zoom Support
Accessing AD Drives Remotely
Remote "Front Office"
