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Kirby Plaza 173
Security & Policies
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Application Management
Appropriate Use of Information Technology
Captioning of Video
Cloud Applications: Advice for Instructors
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Mass Email to UMD Students
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Workstation and Device Management
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Overview of Service Level Agreements
Application Development & Support Services
Classroom and Event Support
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End User & Computer Device Support
Enterprise Systems Support Services
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UMD Keep Working, Teaching, Learning
Prepare to Work Remotely
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Information Technology Systems and Services
Karen Jeannette
Karen Jeannette
Professional Title
Educational Technologist
Services
ITSS Service Requests
Academic Technology
About Academic Technology
Academic Technologies and Tools
Hypothesis Canvas Learning Tool Integration
Student Response Systems for Students
Academic Technology Support for Faculty
Academic Technology Support for Students
AT Appointments
Course Design Consultations
Drop-Ins
Instructor Development and Events
Application Development
Computer Management
Computer Management Overview
Active Directory (Win)
Active Directory for Windows Computers
Accessing Files
Restoring Files
Installing Software
Fleet Management (iOS & Chromebook)
JAMF Pro (Mac)
JAMF Pro for Apple Computers
Accessing Files
Installing Software via Self Service
Mac FileVault2 Encryption
Data Storage
Database & Server Support
Databases and Servers Overview
Server Support & Maintenance
Managed Database Service
Email & Google Apps
UMD Email and Google Apps
UMD Google Groups
Network & Wireless
Accessing the Internet
Wired Ethernet Access
Wireless Access
Using Wifi at UMD
Forgetting a Wireless Network
Outdoor Wireless for Drive-up Use
Guest and Summer Access
VPN: Virtual Private Network
VPN Usage
Apple iOS AnyConnect Client
Chromebook AnyConnect Client
Windows AnyConnect Client
Printing
Printing at UMD
Student Computer Labs - Pay Per Print
Mac - Adding a Network Printer
Network Printer Configuration
Windows - Active Directory Printing
Software
Software Options
Read&Write
Using Read&Write
Chrome: Download & Install
Mac: Download & Install
Windows: Download & Install
Windows Software Center: Install
Tools, Part 1
Tools, Part 2
Tools, Part 3
SPSS
ArcGIS
MATLAB
Telephone & Voicemail
Voice Services
FAQs
Test Scoring & Evaluations
Exam Scoring
Course Evaluations
Training & Workshops
Workshops
eClasses
eClasses Offered at UMD
Accessibility 101
Accessibility 102
Web Accessibility 103
Web Accessibility 104
How an eClass Works
Characteristics of a Successful eClass Participant
Guidelines for a Successful eClass Experience
Self-Paced Training
Self-Paced Training Offerings
Outside Training Vendors
Online Training Materials
Mailing List and Newsletter
Training Policy
Web Hosting & Content Management
Web Hosting Overview
Managed Drupal Service
Personal Web Sites
Web Accessibility
Centers & Locations
Classroom Technology Overview
Classroom Technology Overviews
User Guides for Classroom Technology
Interactive Display Pilot
Wireless Presentation at UMD
Classroom Policy for Academic Units
1:Button Studio, Automated Video Recording Space
Computer Labs
Access Levels
Apps4U and BYOD
How to Access Local Files in Horizon
Using Lab Software Remotely
Using Session Collaboration to Remotely View/Control a Session
Computer Lab Software
Printing
Contact Us
Student Computer Labs
Media Hub
Media Hub Overview
Equipment Checkout
Equipment Menu
Art and Design Equipment
Audio Equipment
CAHSS Department Equipment
Cords/Cables/Adapters
Lighting Equipment
Photo and Video Equipment
Equipment Tutorials
LinkedIn Headshot Photos
Media Accessibility Services
Audio Description Service
Captioning and Captioning Services
Captioning Overview
Captioning Pre-Recorded Video Services
Captioning 3rd Party Video Services
Captioning Live Events Services
Correcting YouTube Auto-Captions
Design and Production Spaces
Events and Workshops
TechCenter Help Desk
TechCenter Home
Classroom Equipment Checkout
Computer Lab & Classroom Support
Computer Maintenance
On Site Delivery & Set up Service
Secure Device Disposal
Virus and Malware Removal
Rates & Payments
Hours
Videoconferencing
Videoconferencing Overview
Kirby Plaza 173
Security & Policies
Policies & Procedures
Application Management
Appropriate Use of Information Technology
Captioning of Video
Cloud Applications: Advice for Instructors
Course Management System Support
Data Center Access
Data Requests
Digital Data Process for Employees Leaving UMD
Digital Signage
Domain Names at UMD
Email Announcements
Mass Email to UMD Students
Purchasing Software
Recommended Solutions
Server Management
Server Management Policies
Server Registration, Inventory, and Deregistration
Workstation and Device Management
Service Level Agreements
Overview of Service Level Agreements
Application Development & Support Services
Classroom and Event Support
Email Infrastructure Support Services
End User & Computer Device Support
Enterprise Systems Support Services
Hosting Services
Managed Data Storage and Secure Backup
Managed Print Services
Network Services
Reporting & Analysis Services
Third Party Application Integration & Support Services
Voice Services
Web Hosting and Content Management Support
iOS Fleet Management Service
About Us
Where to find help
Contact, Hours & Locations
Infotech.News
Work for ITSS
Our Mission & Values
Rates
Staff Directory
Remote Support & Resources
UMD Keep Working, Teaching, Learning
Prepare to Work Remotely
Computer Options for Working Remotely
Zoom Support
Accessing AD Drives Remotely
Remote "Front Office"