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 Venn Diagram (3 circles/sets): 'Contibute', 'Use', 'Analyze' combine into overlapping 'CDS Data'.

ITSS Benchmarking with EDUCAUSE Core Data Service

October 24, 2018

We will be benchmarking more proactively to improve planning and services.
Illustration: I. T. S. S. Goals F.Y. 2018

ITSS High Level Goals: Fiscal Year 2018

December 1, 2017

Goals encompass infrastructure, customer service, learning spaces, process, and innovation.
Illustration:  OpCon Plan

Opcon Experience with Power Outage

August 31, 2016

We maintained services for the full 38 hours and learned some things that will help improve our "Op Con" Plan.
Illustration:  OpCon Plan

IT Service Continuity During a Power Outage

May 2, 2016

UMD had a mostly positive experience with technology during a recent power outage. This is due to Operational Continuity planning.