Duo Security

Beginning November 2018, students, faculty, and staff will be required to enroll in Duo Security at the time of their annual UMN password reset, and will be notified by email two weeks in advance.

Why Do We Need Duo Security?

Passwords simply aren't enough anymore. Over the past few years, phishing and identity-theft crimes have increased in higher ed.  At our own University, faculty, staff, and students have had paychecks, tax returns, and financial aid stolen as a result of password theft.  Duo adds another layer of security when accessing your University data.

How does Duo work?

When you visit a secured UMN application:

  • you provide something you know: Your UMN Internet ID and password
  • you verify who you are with something you have (your smartphone, tablet, or cell phone)

To see the Duo app in action, watch this 43-second video.

How will ITSS support Duo?

ITSS staff will be available to assist students, faculty and staff as they transition to the new process:

  • Assist in setting up your primary and backup Duo device
  • Provide and provision tokens at the Help Desk if needed
  • Provide emergency bypass codes through the Help Desk

Got a question?

We're also here to answer your questions about the Duo security process.  Call or email the ITSS Help Desk (x8847, [email protected]) with any questions you may have.

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Duo FAQs

  • I heard that everyone has to use Duo for their account starting November 1! Is this true?
    • No, you won’t be required to enroll until your password expires. This will occur sometime between November 1, 2018, and November 1, 2019. You’ll start receiving emails two weeks before your password expires that will have the full details on how to reset your password and enroll. And you can always call the Help Desk for assistance!
  • What do I do if I don’t have a smartphone or don’t want to install the Duo app on my phone?
    • The easiest and most reliable way to access Duo is by using the app on your smartphone. The app works even without cell phone data coverage or WiFi!  If you don't have a smartphone or don’t want to install the app, a regular cell phone number or your office landline will also work. Learn more about your Duo device options at z.umn.edu/DeviceOptions
  • My password is already complicated! Now I have to remember a new password AND use Duo?!
    • The good news is that passwords will be replaced by passphrases that are easier to remember and never expire!  After November 1, you will select a passphrase that is longer (16+ characters) but less complex (must include 1 uppercase and 1 lowercase letter).  For example, your pass phrase could be Cheese is the best food.  Or My favorite number is 2890!  Go ahead - get creative!
  • I already have a Duo token - do I need to get a new one?
    • Nope!  You can continue to use your current Duo token as long as you wish.
  • I already have a device enrolled in Duo - do I need to do anything else?
    • You’re good for now! Two weeks before your password is set to expire, you’ll receive an email with instructions on how to reset your password to a new 16+ character passphrase.
  • What happens if my password expires when I’m on vacation/off campus/traveling to another country?
    • You have options!  After you reset your password, you have 7 days to enroll a device in Duo.