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TechCenter Help Desk
Kirby Plaza 165
Duluth, MN 55812
United States

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Procedure:  University of Minnesota Duluth

This procedure has been replaced by the University of Minnesota policy, standards and procedures: Information Security

Revision History:

 

  • Effective: May 20, 2014
  • Retired:  January 2022

 

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  • Services
    • ITSS Service Requests
    • Academic Technology
      • About Academic Technology
      • Academic Technologies and Tools
        • Hypothesis Canvas Learning Tool Integration
        • Student Response Systems for Students
      • Academic Technology Support for Faculty
      • Academic Technology Support for Students
      • #ThingsWorthSharing
      • AT Appointments
      • Course Design Consultations
      • Drop-Ins
      • Instructor Development and Events
    • Application Development
    • Computer Management
      • Computer Management Overview
      • Active Directory (Win)
        • Active Directory for Windows Computers
        • Accessing Files
        • Restoring Files
        • Installing Software
      • Fleet Management (iOS & Chromebook)
      • Hardware Purchasing Program
      • JAMF Pro (Mac)
        • JAMF Pro for Apple Computers
        • Accessing Files
        • Action Needed: University-owned Device Setup
        • Installing Software via Self Service
        • Mac FileVault2 Encryption
    • Data Storage
    • Database & Server Support
      • Databases and Servers Overview
      • Server Support & Maintenance
      • Managed Database Service
    • Email & Google Apps
      • UMD Email and Google Apps
      • Internet ID / Account
      • UMD Google Groups
    • Network & Wireless
      • Accessing the Internet
      • Wired Ethernet Access
      • Wireless Access
        • Using Wifi at UMD
        • Forgetting a Wireless Network
        • Outdoor Wireless for Drive-up Use
      • Guest and Summer Access
      • VPN: Virtual Private Network
        • VPN Usage
        • Apple iOS AnyConnect Client
        • Chromebook AnyConnect Client
        • Windows AnyConnect Client
    • Printing
      • Printing at UMD
      • Student Computer Labs - Pay Per Print
      • Mac - Adding a Network Printer
      • Network Printer Configuration
      • Windows - Active Directory Printing
    • Software
      • Software Options
      • Read&Write
        • Using Read&Write
        • Chrome: Download & Install
        • Mac: Download & Install
        • Windows: Download & Install
        • Windows Software Center: Install
        • Tools, Part 1
        • Tools, Part 2
        • Tools, Part 3
      • SPSS
      • ArcGIS
      • MATLAB
    • Telephone & Voicemail
      • Voice Services
      • FAQs
    • Test Scoring & Evaluations
      • Exam Scoring
      • Course Evaluations
    • Training & Workshops
      • Workshops
      • eClasses
        • eClasses Offered at UMD
        • Accessibility 101
        • Accessibility 102
        • Web Accessibility 103
        • Web Accessibility 104
        • How an eClass Works
        • Characteristics of a Successful eClass Participant
        • Guidelines for a Successful eClass Experience
      • Self-Paced Training
        • Self-Paced Training Offerings
        • Outside Training Vendors
      • Online Training Materials
      • Mailing List and Newsletter
      • Training Policy
    • Web Hosting & Content Management
      • Web Hosting Overview
      • Managed Drupal Service
      • Personal Web Sites
      • Web Accessibility
  • Centers & Locations
    • Classroom Technology Overview
      • Classroom Technology Overviews
        • User Guides for Classroom Technology
      • Interactive Display Pilot
      • Wireless Presentation at UMD
    • 1:Button Studio, Automated Video Recording Space
    • Computer Labs
      • Access Levels
      • Apps4U and BYOD
        • How to Access Local Files in Horizon
        • Using Lab Software Remotely
        • Using Session Collaboration to Remotely View/Control a Session
      • Computer Lab Software
      • Printing
      • Contact Us
      • Student Computer Labs
    • Media Hub
      • Media Hub Overview
      • Equipment Checkout
        • Equipment Menu
          • Art and Design Equipment
          • Audio Equipment
          • CAHSS Department Equipment
          • Cords/Cables/Adapters
          • Lighting Equipment
          • Photo and Video Equipment
        • Equipment Tutorials
      • LinkedIn Headshot Photos
      • Media Accessibility Services
        • Audio Description Service
        • Captioning and Captioning Services
          • Captioning Overview
          • Captioning Pre-Recorded Video Services
          • Captioning 3rd Party Video Services
          • Captioning Live Events Services
          • Correcting YouTube Auto-Captions
      • Design and Production Spaces
      • Educational Resources
        • Adobe Photoshop
        • Adobe Premiere Pro
      • Events and Workshops
    • TechCenter Help Desk
      • TechCenter Home
      • Classroom Equipment Checkout
      • Computer Lab & Classroom Support
      • Computer Maintenance
      • On Site Delivery & Set up Service
      • Secure Device Disposal
      • Virus and Malware Removal
      • Rates & Payments
      • Hours
  • Security & Policies
    • Policies & Procedures
      • Application Management
      • Appropriate Use of Information Technology
      • Captioning of Video
      • Cloud Applications: Advice for Instructors
      • Course Management System Support
      • Data Center Access
      • Data Requests
      • Digital Data Process for Employees Leaving UMD
      • Digital Signage
      • Domain Names at UMD
      • Email Announcements
      • Mass Email to UMD Students
      • Purchasing Software
      • Recommended Solutions
      • Server Management
      • Server Management Policies
      • Server Registration, Inventory, and Deregistration
      • Workstation and Device Management
    • Service Level Agreements
      • Overview of Service Level Agreements
      • Application Development & Support Services
      • Classroom and Event Support
      • Email Infrastructure Support Services
      • End User & Computer Device Support
      • Enterprise Systems Support Services
      • Hosting Services
      • Managed Data Storage and Secure Backup
      • Managed Print Services
      • Network Services
      • Reporting & Analysis Services
      • Third Party Application Integration & Support Services
      • Voice Services
      • Web Hosting and Content Management Support
      • iOS Fleet Management Service
  • About Us
    • Where to find help
    • Contact Information
    • Infotech.News
    • Work for ITSS
    • Our Mission & Values
    • Rates
    • Staff Directory