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Windows 7 to 10 Transition

Information Technology Systems and Services (ITSS) is currently working to ensure awareness that all University-affiliated devices* must be updated from Windows 7 to Windows 10 by January 2020.  (*A University-affiliated machine can be defined as any machine that uses the University of Minnesota network for University-related activities, including teaching and learning, research, and outreach.)

Microsoft will no longer support Windows 7 as of January 2020. Once Windows 7 reaches “end of life,” computers running Windows 7 may be vulnerable to viruses, intrusions, or data theft. Updating to Windows 10 allows for the most up-to-date security protections and adds many new exciting features.

ITSS is actively working to transition users from Windows 7 to Windows 10. As of September 23, there were almost 300 Windows 7 devices on the UMD network that are enrolled in AD and need to be addressed.

If you are currently using Windows 7, your computer should be updated at your earliest convenience.

Schedule an Assessment

ITSS staff will review enrolled devices to determine if the hardware will support Windows 10. A site visit may be necessary for further evaluation.

To schedule an assessment, contact the ITSS Help Desk (itsshelp@d.umn.edu, 726-8847).

Choose your upgrade option

For devices that meet the hardware upgrade requirements, we have two upgrade options to choose from:

  • In Place Upgrade
  • TechCenter Upgrade

In Place Upgrade

During a scheduled office visit, an ITSS staff person starts the upgrade from the Self Service center.

Benefits:
- Schedule the upgrade during a convenient time (for example, overnight or over a weekend).
- Good option for users who have their data stored on the network (Google Drive, AD file shares, Box).
- No charge for this service.
Challenges:
- Device owner is responsible for any data backup before the upgrade begins.
- Available only for Windows 7 devices on AD/SCCM.
- Upgrade may not complete successfully on some hardware and ITSS staff may need to intervene to restore or complete the upgrade.

TechCenter Upgrade

The device owner schedules a time with the TechCenter to drop off the computer and the upgrade is completed by ITSS staff.

Benefits:
- ITSS staff complete a full backup of the device.
- ITSS staff monitor and complete the OS upgrade.
- Disk encryption is completed as part of this process.
- Available for older versions of Windows, non-standard hardware and computers not currently on AD/SCCM.
- A limited number of loaner laptops are available while your device is in for service.
Challenges:
- Device owner will need to schedule the upgrade with the ITSS TechCenter.
- Device will be in the TechCenter for service for 1-3 days.
- Cost: $62.80/device for staff to complete the backup, upgrade the OS, and restore any data.

FAQ

How do I tell if I’m running Windows 7?

View Microsoft’s instructions to help you determine which Windows operating system is installed on your computer.

How can I schedule an assessment?

Contact the ITSS TechCenter Help Desk (218-726-8847, itsshelp@d.umn.edu).

I got my computer several years ago. Can it run Windows 10?

Most University-owned computers operate well with Windows 10. ITSS staff will verify compatibility before starting the upgrade process.

Are all of my applications compatible?

The vast majority of applications in use at the University are compatible. ITSS staff will work with you to identify those applications before starting the upgrade process.

What if a program I need is not compatible with Windows 10?

Please contact ITSS to discuss your concerns. It may be necessary to work with your collegiate IT and/or the software vendor to determine if the software is compatible or if a newer version is needed.

My research requires I stay on Windows 7. What should I do?

Please contact ITSS to discuss your research parameters.

What happens if I don’t upgrade my computer to Windows 10?

ITSS will not provide support to machines running Windows 7 after the Microsoft-mandated end-of-life deadline (January 2020). Computers running Windows 7 after this time present a high security risk to the University network. After January 2020, machines running Windows 7 computers may be blocked from accessing the University's network.