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Information Technology Systems and Services (ITSS) Career Opportunities

Career Opportunities

Welcome! We are glad you are interested in a career with ITSS. Please take some time to learn about our department, UMD, Duluth, and our current job openings. We'd love to hear from you.

Current Job Openings

Help Desk / End User Support

Job ID 321730

Information Technology Systems and Services (ITSS) at the University of Minnesota Duluth seeks a passionate, dedicated professional to join a creative and collaborative team to support faculty, staff and student technology needs.  A successful candidate will have excellent technical and interpersonal skills and a strong commitment to supporting ITSS values including team focus, trust, integrity, realistic optimism, self-motivation, caring, and creative problem solving.

Required Qualifications:
    • A BA/BS degree in MIS, Computer Science, or a closely related field; or a combination of related education and work experience in system support and problem resolution to equal four years.

    • Strong customer service skills and background working with customers, colleagues and teams.

    • Experience and proficiency with a variety of technology and devices.

Preferred Qualifications:
    • Willingness to learn new skills and technologies.

    • Ablility to troubleshoot a variety of issues, both face-to-face and remotely.

    • Experience working independently on projects, managing time, and multi-tasking.  

    • Ablility to work effectively with individuals from diverse communities and cultures.

See this page for more information, and to apply.

About ITSS

 Jason Davis, with University of Minnesota Duluth mascot, Champ.Information Technology Systems and Services (ITSS) delivers outstanding technology services to the University of Minnesota Duluth campus. Our staff have technical expertise, adaptability, a focus on customers, and a commitment to process improvement. We provide professional support for UMD students, staff, and faculty in the following areas:

  • Application and database development
  • Computer labs
  • Computer maintenance and repair
  • Course management
  • Data centers
  • eCommerce
  • Email
  • Enterprise applications
  • General software
  • Instructional technology
  • IT Help Desk
  • Mobile technologies
  • Multimedia
  • Personal computers
  • Network infrastructure
  • Online learning
  • Printing
  • Security
  • Servers and virtualization
  • Systems administration
  • Telecommunications
  • Web services

About UMD

The University of Minnesota Duluth is the second largest campus in the University of Minnesota system, enrolling more than 11,700 students, including 1,100 graduate and professional students. Our campus consists of more than 50 buildings on 244 acres overlooking Lake Superior.

We are home to the Tweed Museum of Art, the Marshall W. Alworth Planetarium, Weber Music Hall, the Marshall Performing Arts Center, Glensheen Historic Estate, Minnesota Sea Grant, the Natural Resources Research Institute, and the Large Lakes Observatory.

UMD's men's hockey team competes in the NCHC Division I and has earned national titles. The women's Hockey team plays in the Western Collegiate Hockey Conference and was won five NCAA Championships in the eleven-year history of the Women's NCAA Frozen Four. The Bulldogs football team won the NCAA Division II National Football Championship in 2008 and 2010.

About Duluth

Located on the north shore of Lake Superior, Duluth is the fourth largest city in Minnesota. Together with Superior, Wisconsin, we form an area known as the Twin Ports, supporting a regional population of nearly 280,000. One of the largest international ports in the world, Duluth is known for shipping and as a commercial and manufacturing center. It is a regional hub for health care, education, aviation, technology, and is a top tourist destination.

Duluth offers a multitude of cultural activities and is home to many museums, art galleries, theatre and dance companies, shows and fairs, the Duluth Superior Symphony Orchestra, the Lake Superior Zoo and the Great Lakes Aquarium. Each year, the Homegrown Music Festival showcases the talent of our local music scene. Duluth is renowned as a premiere craft brew destination.

At twenty-six scenic miles in length, Duluth was recognized by Outside Magazine as an Adventure Hub and in 2014 was voted as America's Best Outdoors Town. With over 11,000 acres of parkland within city limits, countless miles of hiking, biking, skiing, and snowmobiling trails, its proximity to the Boundary Waters, the Apostle Islands, downhill ski resorts, beautiful state parks, and the nearly 300 mile long Superior Hiking Trail, Backpacker Magazine named Duluth one of the best cities to raise an outdoor kid.

Don't spend your life sitting in traffic. Why simply vacation in Duluth? Wake up to Lake Superior every day!

Learn more at Destination Duluth.