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Information Technology Systems and Services (ITSS) Career Opportunities

Career Opportunities

Welcome! We are glad you are interested in a career with ITSS. Please take some time to learn about our department, UMD, Duluth, and our current job openings. We'd love to hear from you.

Current Job Openings

Academic Technologist 2


  • Bachelor's degree in related field of study plus two years of related educational technology experience or four years of experience for non-related bachelor's degree. At least one year or professional experience required with a related Master's degree. 
  • Excellent oral and written communication skills both in-person and virtually.
  • Able to work effectively in a dynamic, deadline-driven, complex, team-based environment with multiple priorities and projects.


  • Experience working with faculty and instructional staff in higher education or comparable environment.
  • Highly experienced and comfortable with offering in-person and virtual small and large group trainings, workshops and sessions related to educational technology and faculty development programming.
  • Adept at supporting faculty and instructional staff in the exploration and implementation of evolving educational technologies within a highly decentralized organization.
  • Experience with instructional design methodologies, pedagogical issues and best practices for classroom, online, and hybrid teaching and learning, including the design and development of accessible course materials/activities.
  • Academic/Educational use and experience with web-conferencing systems, social media, Google Apps, mobile computing, online grade books, portfolios, streaming audio and video etc.
  • Demonstrated ability using an LMS (Canvas, Moodle) to help accomplish teaching and learning goals across different instructional environments (classroom, hybrid, flipped, online).
  • Strong interpersonal communication. Possess the ability to present and facilitate effectively and tactfully with members of the academic community.
  • Ability to participate in and facilitate online meetings, discussions, and sessions.
  • Ability to work with and build consensus with people from diverse cultures and backgrounds.
  • Well-developed multitasking and organizational skills.
  • Demonstrated ability to take initiative and to learn new skills.
  • Master's degree in a related field from a regionally accredited institution/university or equivalent international university.

Physical and Environmental Conditions:

  • Accommodations may be made for some of these physical demands for individuals who require and request such accommodation:
  • Mobility to work in a typical office environment and use standard office and computer equipment
  • Stamina to remain seated and maintain concentration for extended periods of time
  • Vision to read printed materials and computer screens
  • Hearing and speech to communicate effectively in oral and written forms, in-person, and over the telephone
  • Agility to manipulate computer equipment for installation
  • Strength and ability to lift materials weighing 5 – 10 pounds on a regular basis

Department may be able to consider a candidate for an Academic Technologist 3 (9790T3) as well based on education and experience level.

About the Job

Duties and Responsibilities:

1. (50%) Collaborate with faculty and instructional staff from a variety of backgrounds to identify, develop and implement appropriate educational technology solutions for teaching and learning using instructional design techniques across different instructional environments (classroom, hybrid, flipped, online).

    • Provide one-on-one consultations, meetings and sessions, both virtually and in-person. 
    • Partner with faculty and instructional staff, programs, departments etc. in the exploration, evaluation, and selection of educational technologies for courses and programs.
    • Create project timelines and monitor the completion of milestones and deliverables.

    2. (30%) Plan, offer and facilitate in-person and virtual trainings, workshops and sessions related to educational technology and faculty development programming in response to instructional needs and strategic priorities.

      • Coordinate and collaborate with local and UMN system-wide staff and services.
      • Design new or customize existing training materials, as needed.
      • Prepare and communicate information about workshops and sessions, which may include emails, website content, registration and tracking.
      • Lead or facilitate trainings, workshops and sessions, both virtually and in-person.

      3. (10%) Daily administrative tasks and team-related functions. (and project based stuff)

        • Provide educational technology support to faculty and instructional staff and follow through until issues and problems are resolved or escalated. 
        • Assess, prioritize, and track projects and processes using web based tools and tracking systems (RT, ServiceNow). 
        • Participate in weekly staff and team meetings.
        • Communicate project progress as needed.
        • Leverage project management skills and tools to manage the completion of individual and team projects.
        • Cross-training and support for other team members.

        4. (10%) Staff Development, Professional Growth and Industry Research.

          • Keep abreast of new educational technologies and teaching and learning methodologies.
          • Participate in University committees and other related communities of practice to learn and share knowledge about educational technology.
          • Engage in ongoing professional development including relevant conferences as an attendee or presenter
          • Maintain a commitment to the University of Minnesota’s goals, including those that encourage equity and diversity.
          • Complete other duties as assigned in support of the department and University goals.

          How To Apply

          Application Instructions:

          This is 100%, 12 month, P&A position. Minimum starting salary is $48,189.45. Actual salary commensurate with experience. Anticipated start date is September 4, 2018.

          Applications will be accepted until July 16, 2018.

          Complete applications must include:

          1. Letter of Application addressing the qualifications

          2. Current Curriculum Vitae or Resume

          3. Contact information for three professional references

          4. Unofficial transcript

          Application Instructions:

          Applications must be submitted online. To apply for this position, go to

 and search for job opening 324837. Click on the job title to view the job details and application instructions.

          The cover letter and CV/resume will be attached during the application process. First submit the application and then return to the “My Activities” page to attach the additional documents

          Any offer of employment contingent upon successful completion of a background check, a degree verification and employment verification.

          The University of Minnesota is an equal opportunity educator and employer.

          Smoking, chewing tobacco and the use of electronic cigarettes prohibited on all UMD property, including indoor facilities, campus grounds and University vehicles.

          If you have started receiving retirement annuity payments from the Minnesota State Retirement System (MSRS) or Public Employees Retirement Association (PERA) your eligibility for this position may be impacted. Please contact UM Benefits at 1-800-756-2363 for any eligibility limitations.

          About ITSS

           Jason Davis, with University of Minnesota Duluth mascot, Champ.Information Technology Systems and Services (ITSS) delivers outstanding technology services to the University of Minnesota Duluth campus. Our staff have technical expertise, adaptability, a focus on customers, and a commitment to process improvement. We provide professional support for UMD students, staff, and faculty in the following areas:

          • Application and database development
          • Computer labs
          • Computer maintenance and repair
          • Course management
          • Data centers
          • eCommerce
          • Email
          • Enterprise applications
          • General software
          • Instructional technology
          • IT Help Desk
          • Mobile technologies
          • Multimedia
          • Personal computers
          • Network infrastructure
          • Online learning
          • Printing
          • Security
          • Servers and virtualization
          • Systems administration
          • Telecommunications
          • Web services

          About UMD

          The University of Minnesota Duluth is the second largest campus in the University of Minnesota system, enrolling more than 11,700 students, including 1,100 graduate and professional students. Our campus consists of more than 50 buildings on 244 acres overlooking Lake Superior.

          We are home to the Tweed Museum of Art, the Marshall W. Alworth Planetarium, Weber Music Hall, the Marshall Performing Arts Center, Glensheen Historic Estate, Minnesota Sea Grant, the Natural Resources Research Institute, and the Large Lakes Observatory.

          UMD's men's hockey team competes in the NCHC Division I and has earned national titles. The women's Hockey team plays in the Western Collegiate Hockey Conference and was won five NCAA Championships in the eleven-year history of the Women's NCAA Frozen Four. The Bulldogs football team won the NCAA Division II National Football Championship in 2008 and 2010.

          About Duluth

          Located on the north shore of Lake Superior, Duluth is the fourth largest city in Minnesota. Together with Superior, Wisconsin, we form an area known as the Twin Ports, supporting a regional population of nearly 280,000. One of the largest international ports in the world, Duluth is known for shipping and as a commercial and manufacturing center. It is a regional hub for health care, education, aviation, technology, and is a top tourist destination.

          Duluth offers a multitude of cultural activities and is home to many museums, art galleries, theatre and dance companies, shows and fairs, the Duluth Superior Symphony Orchestra, the Lake Superior Zoo and the Great Lakes Aquarium. Each year, the Homegrown Music Festival showcases the talent of our local music scene. Duluth is renowned as a premiere craft brew destination.

          At twenty-six scenic miles in length, Duluth was recognized by Outside Magazine as an Adventure Hub and in 2014 was voted as America's Best Outdoors Town. With over 11,000 acres of parkland within city limits, countless miles of hiking, biking, skiing, and snowmobiling trails, its proximity to the Boundary Waters, the Apostle Islands, downhill ski resorts, beautiful state parks, and the nearly 300 mile long Superior Hiking Trail, Backpacker Magazine named Duluth one of the best cities to raise an outdoor kid.

          Don't spend your life sitting in traffic. Why simply vacation in Duluth? Wake up to Lake Superior every day!

          Learn more at Destination Duluth.