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Information Technology Systems and Services (ITSS) Career Opportunities

Career Opportunities

Welcome! We are glad you are interested in a career with ITSS. Please take some time to learn about our department, UMD, Duluth, and our current job openings. We'd love to hear from you.

Current Job Openings

Network Professional - Infrastructure Analyst 1



  • BA/BS in a field related to the position; or a combination of related education and work experience in the areas of infrastructure design, implementation, and/or administration equal to four years
  • Demonstrated written communication skills
  • Ability to work with and build consensus with people from diverse cultures and backgrounds


  • Knowledge and/or experience with Cisco Catalyst line
  • Knowledge and/or experience with Aruba wireless
  • Knowledge and/or experience with Voice over IP (VOIP)
  • Knowledge and/or experience with GNU/Linux operating system
  • Excellent verbal communication skills
  • Ability to read, analyze and interpret technical procedures
  • Working knowledge of a programming language (e.g. Python or Perl)
  • Self-motivated individual capable of working independently with minimal supervision

Physical and Environmental Conditions:

  • Accommodations may be made for some of these physical demands for individuals who require and request such accommodation:
  • Mobility to work in a typical office environment and use standard office and computer equipment
  • Stamina to remain seated and maintain concentration for extended periods of time
  • Vision to read printed materials and computer screens
  • Hearing and speech to communicate effectively in oral and written forms, in-person, and over the telephone
  • Agility to manipulate network equipment for installation
  • Strength and ability to lift materials weighing 25 – 50 pounds on a regular basis (with assistance as situations call for)

About the Job

This is a first level professional infrastructure administrator/engineer in ITSS. It is a 100% time, 12-month continuing position. Primary responsibilities include, but are not limited to: supporting UMD campus computer networks and voice systems, customer service, and staff development.

Support UMD Campus Computer Networks and Voice Systems (60%)
Provision, configure, install, and maintain wired and wireless network infrastructure. This includes but is not limited to:

  • Network switches (campus and remote sites)
  • Wireless access points (installation, mapping, performance)
  • UPS systems for network communication rooms
  • DNS and DHCP updates
  • Infrastructure documentation
  • Fiber optic and copper patching
  • Work independently, or with senior network staff to continually improve networking services for campus.
  • Produce documentation, billing, and other information related to the network.
  • Manage network projects as assigned.
  • Network inventory (procurement, warranty claims, and asset disposal).
  • Maintain automated network processes using existing tools and version control systems.
  • Occasional off-hours work as necessary.

Customer Service (30%)

  • Respond to network service tickets.
  • Provide front-line support and response for network edge switches and wireless access point service issues.
  • VOIP support.
  • Consult with faculty, staff, and students from a variety of backgrounds and experiences regarding network related hardware/software issues and questions.

Staff development (10%)

  • Weekly staff meeting.
  • Weekly team meetings.
  • Cross-training and support for other team members.
  • Specialized training and/or conferences.
  • Web and electronic information.
  • Maintain a commitment to the University of Minnesota’s goals, including those that encourage equity and diversity.

How To Apply

Application Instructions:

This is 100%, 12 month, Civil Service position. Minimum starting salary is $43,451.20. Actual salary commensurate with experience. Anticipated start date is June 25, 2018.

Applications will be accepted until May 21st, 2018.

Complete applications must include:
1. Letter of Application addressing the required and preferred qualifications
2. Current Resume
3. Contact information for three professional references
4. Unofficial transcript

Application Instructions:
Applications must be submitted online. To apply for this position, go to search for job opening 323672. Click on the job title to view the job details and application instructions.

The cover letter and CV/resume will be attached during the application process. First submit the application and then return to the “My Activities” page to attach the additional documents

Any offer of employment contingent upon successful completion of a background check, a degree verification and employment verification.

This is an entry level position. Applicants must meet minimum qualifications but are not required to meet the preferred qualifications.

About ITSS

 Jason Davis, with University of Minnesota Duluth mascot, Champ.Information Technology Systems and Services (ITSS) delivers outstanding technology services to the University of Minnesota Duluth campus. Our staff have technical expertise, adaptability, a focus on customers, and a commitment to process improvement. We provide professional support for UMD students, staff, and faculty in the following areas:

  • Application and database development
  • Computer labs
  • Computer maintenance and repair
  • Course management
  • Data centers
  • eCommerce
  • Email
  • Enterprise applications
  • General software
  • Instructional technology
  • IT Help Desk
  • Mobile technologies
  • Multimedia
  • Personal computers
  • Network infrastructure
  • Online learning
  • Printing
  • Security
  • Servers and virtualization
  • Systems administration
  • Telecommunications
  • Web services

About UMD

The University of Minnesota Duluth is the second largest campus in the University of Minnesota system, enrolling more than 11,700 students, including 1,100 graduate and professional students. Our campus consists of more than 50 buildings on 244 acres overlooking Lake Superior.

We are home to the Tweed Museum of Art, the Marshall W. Alworth Planetarium, Weber Music Hall, the Marshall Performing Arts Center, Glensheen Historic Estate, Minnesota Sea Grant, the Natural Resources Research Institute, and the Large Lakes Observatory.

UMD's men's hockey team competes in the NCHC Division I and has earned national titles. The women's Hockey team plays in the Western Collegiate Hockey Conference and was won five NCAA Championships in the eleven-year history of the Women's NCAA Frozen Four. The Bulldogs football team won the NCAA Division II National Football Championship in 2008 and 2010.

About Duluth

Located on the north shore of Lake Superior, Duluth is the fourth largest city in Minnesota. Together with Superior, Wisconsin, we form an area known as the Twin Ports, supporting a regional population of nearly 280,000. One of the largest international ports in the world, Duluth is known for shipping and as a commercial and manufacturing center. It is a regional hub for health care, education, aviation, technology, and is a top tourist destination.

Duluth offers a multitude of cultural activities and is home to many museums, art galleries, theatre and dance companies, shows and fairs, the Duluth Superior Symphony Orchestra, the Lake Superior Zoo and the Great Lakes Aquarium. Each year, the Homegrown Music Festival showcases the talent of our local music scene. Duluth is renowned as a premiere craft brew destination.

At twenty-six scenic miles in length, Duluth was recognized by Outside Magazine as an Adventure Hub and in 2014 was voted as America's Best Outdoors Town. With over 11,000 acres of parkland within city limits, countless miles of hiking, biking, skiing, and snowmobiling trails, its proximity to the Boundary Waters, the Apostle Islands, downhill ski resorts, beautiful state parks, and the nearly 300 mile long Superior Hiking Trail, Backpacker Magazine named Duluth one of the best cities to raise an outdoor kid.

Don't spend your life sitting in traffic. Why simply vacation in Duluth? Wake up to Lake Superior every day!

Learn more at Destination Duluth.