Work for ITSS

Career Opportunities

Welcome! We are glad you are interested in a career with ITSS. Please take some time to learn about our department, UMD, Duluth, and our current job openings. We'd love to hear from you.

Current Job Openings

AT Support student job posting - July 2020

We are looking for four responsible Academic Technology Assistants to help us provide immediate support to UMD instructors using Canvas, Kaltura, and other University supported academic technologies for teaching. 

The Assistants should be highly organized, dependable, and self-motivated. The Assistants’ main tasks include providing Tier 1 support for Canvas, Kaltura and other University-supported academic technologies; using our University ticketing system (TDX) to track and potentially escalate issues you cannot resolve. Our ideal candidate is technologically savvy (familiarity with Canvas and Kaltura in particular), resourceful with strong searching skills, has strong written communication skills, and experience in communicating with diverse populations. ITSS will provide thorough training on all academic technologies centrally supported by the University as well as on the ticketing system.

This position is a part-time (up to 20 hours per week) student position. Work-study is allowed but not required. The Assistants will start at the ITSS standard pay of $10/hour, with a possible opportunity for lead pay in the future.

Applications are due by August 7. We hope to hire assistants by August 14, with a start date during the week of August 17.  The position will be fully remote starting in August, but eventually may be a mix of remote and on campus working in the Kathryn A Martin Library 1st Floor. 

REQUIRED QUALIFICATIONS

  • Registered for six credits or more each semester
  • Have 1.5-2.5 years left at UMD undergraduate student (with or without work-study)
  • Able to work between 8 am and 5 pm weekdays (outside of classes) and be flexible in scheduling
  • Interested in problem-solving

PREFERRED QUALIFICATIONS

  • Able to work ten hours or more per week
  • Knowledge of Canvas, Kaltura, and other University academic technologies
  • Experience working and communicating with diverse populations
  • Experienced in advanced search techniques
  • Experience hosting Zoom meetings

DUTIES

  • Answer Tier 1 (as defined in training) questions about Canvas, Kaltura, and other University-supported academic technologies. 
  • Escalate academic technology issues using TDX ticketing system to the appropriate group, and provide suggested documentation regarding the issue to the instructor if possible. 
  • Transfer classroom technology support requests and other TechCenter supported services to TechCenter staff.
  • Be positive and helpful.
  • Understand ITSS policies and procedures.
  • Represent ITSS to UMD students, faculty, and staff.

How to Apply

Complete applications must include:

  • Resume
  • Cover Letter

Applications must be submitted online. To apply for this position go to https://humanresources.umn.edu/content/find-job and search for job opening 336837. Click on the job title to view the job details and application instructions.

Any office of employment contingent upon successful completion of a background check and employment verification. 

The University of Minnesota is an equal opportunity educator and employer.

Smoking, chewing tobacco and the use of electronic cigarettes are prohibited on all UMD property, including indoor facilities, campus grounds and University vehicles.
 

About ITSS

 

Photo: Jason Davis, with University of Minnesota Duluth mascot, Champ

Information Technology Systems and Services (ITSS) delivers outstanding technology services to the University of Minnesota Duluth campus. Our staff have technical expertise, adaptability, a focus on customers, and a commitment to process improvement. We provide professional support for UMD students, staff, and faculty in the following areas:

  • Application and database development
  • Computer labs
  • Computer maintenance and repair
  • Course management
  • Data centers
  • eCommerce
  • Email
  • Enterprise applications
  • General software
  • Instructional technology
  • IT Help Desk
  • Mobile technologies
  • Multimedia
  • Personal computers
  • Network infrastructure
  • Online learning
  • Printing
  • Security
  • Servers and virtualization
  • Systems administration
  • Telecommunications
  • Web services

About UMD

The University of Minnesota Duluth is the second largest campus in the University of Minnesota system, enrolling more than 11,000 students, including 1,000+ graduate and professional students. Our campus consists of more than 50 buildings on 244 acres overlooking Lake Superior.

UMD is home to the Tweed Museum of Art, the Marshall W. Alworth Planetarium, Weber Music Hall, the Marshall Performing Arts Center, Glensheen Historic Estate, Minnesota Sea Grant, the Natural Resources Research Institute, and the Large Lakes Observatory. 

In addition to cutting edge research and academic excellence, UMD is known for its NCAA Division I Men’s and Women's Ice Hockey Teams, and its other NCAA Division II athletic teams. The UMD Men's Hockey Team has won several championships, two of which are from 2018 and 2019.

 

About Duluth

Located on the north shore of Lake Superior, Duluth is the fourth largest city in Minnesota. Together with Superior, Wisconsin, we form an area known as the Twin Ports, supporting a regional population of nearly 280,000. As one of the largest international ports in the world, Duluth is known for shipping and as a commercial and manufacturing center. In addition to industry, Duluth is a regional hub for health care, education, aviation, technology, and is a top tourist destination.

Duluth offers big city amenities with a small town feel. In Duluth, there are a multitude of cultural activities along with many museums, restaurants, premier craft breweries, theatre and dance companies, shows and fairs, and the Great Lakes Aquarium. Duluth also has a bustling music scene with local festivals/venues such as Homegrown Music Festival and Bayfront Festival Park

With 26 miles of scenic rocky shoreline, Duluth is one of the best outdoor cities in the US. Activities such as mountain biking, surfing, hiking, skiing, snowmobiling, rock climbing, and kayaking/canoeing are all enjoyed within the city limits. Duluth is also known for its proximity to the Boundary Waters Canoe Area, Voyageurs National Park, Isle Royale National Park, several Minnesota State Parks, and the Apostle Islands National Lakeshore.

 

Don't spend your life sitting in traffic. Why simply vacation in Duluth? Wake up to Lake Superior every day!

Learn more at Destination Duluth.