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Information Technology Systems & Services
For Students...
Living & Connecting on Campus
Connecting to the UMD Network off-campus
Online gaming, Smart TVs, Chromcasts, etc.
When you have a problem
Software and Services
Equipment Checkout
Multimedia Resources
Student Printing
Student Training
Technology for Classes
Course Tools
Student Response Systems - Classroom Clickers for Students
Course software & computer labs
Online and Hybrid Courses
Purchasing computers and laptops
UMD Google Account
Work for ITSS
Services
ITSS Service Requests
Application Development
Computer Management
Active Directory
Accessing Files
Restoring Files
Installing Software
Access Rights
Forms
FAQ
Casper
Database & Server Support
Server Support & Maintenance
Managed Database Service
Educational Technology
Canvas Transition
Educator Support Services
Educator Tools
Sessions
Email & Google Apps
UMD Google Groups
File Storage
Network & Wireless
Wired Ethernet Access
Wireless Access
Forgetting a Wireless Network
Guest and Summer Access
VPN: Virtual Private Network
Apple iOS AnyConnect Client
Windows AnyConnect Client
Next Generation Network Project (NGN)
Printing
Student Computer Labs - Pay-Per-Print
Mac - Adding a Network Printer
Windows - Active Directory Printing
Software
Software Listing (All)
Read&Write Gold
Tools, Part 1
Tools, Part 2
Tools, Part 3
SPSS
Telephone & Voicemail
FAQs
Test Scoring & Evaluations
Instructions for the Exam Giver of Scantron Exams
Training & Workshops
Workshops
eClasses
Accessibility 101
Accessibility 102
Web Accessibility 103
Web Accessibility 104
How an eClass Works
Characteristics of a Successful eClass Participant
Guidelines for a Successful eClass Experience
Self-Paced Training
Assistive Technology Tutorials and Documentation
ITSS Self-Paced Training
Copyright 101: What is Copyright?
Copyright 102: Copyright for Faculty
Outside Training Vendors
Online Training Materials
Mailing List and Newsletter
Training Policy
Web Development
Creating, Storing, and Linking Pages to the UMD Web Site
Managed Drupal Service
Centers & Locations
Classroom Technology
Active Learning
Library 410
Active Learning Photo Albums
AV Checkout Equipment
User Guides
Active Learning User Guides
Using a Laptop at the Instructor Station
Instructor Controls for Student Tables
Using a Laptop at a Table
General Purpose Classroom User Guides
Playing a Video Tape
Using a Laptop
Playing a DVD
Using the Desktop Computer
Using a Podium Microphone
Using a Wireless Microphone
Classroom User Guide: Library 410
Auditorium User Guides
Using a Laptop in an Auditorium
Playing a DVD in an Auditorium
Playing a Video Tape in an Auditorium
Auditorium Microphones
Using a Podium Microphone in an Auditorium
Using a Wireless Microphone in an Auditorium
Classroom Policies
Classroom Policy for Academic Units
Classroom Policy for Equipment Disposal
Computer Labs
Access Levels/Costs and Reservation
Classes that Pay the Full Access Technology Fee
Fall 2017
Spring 2017
Summer 2017
Software
Apps4U and BYOD
Printing
Mac OS X Black and White Printing
Mac OS X Color Printing
Windows 8 Black and White Printing
Windows Color Printing
Contact Us
Photos
ITV / Videoconferencing
ITV Room: Kirby Plaza 173
ITV Room: Kirby Plaza 175a
Multimedia Hub
Audio Description Service
Captioning and Captioning Services
Why Caption?
Captioning Pre-Recorded Video Services
Captioning 3rd Party Video Services
Captioning Live Events Services
Correcting YouTube Auto-Captions
Customer Experiences
Hours and Rates
Request Form
YouTube Keyboard Shortcuts
TechCenter Help Desk
Classroom Equipment Checkout
Computer Lab & Classroom Support
Computer Maintenance
On Site Delivery & Set up Service
Secure Device Disposal
Virus and Malware Removal
Rates & Payments
Hours
Security & Policies
Malware, Viruses & Phishing
Recovering from the Google Doc phishing scam
Policies & Procedures
Application Management
Appropriate Use of Information Technology
Captioning of Video
Cloud Applications: Advice for Instructors
Course Management System Support
Data Center Access
Data Requests
Digital Data Process for Terminated Employees
Digital Signage
Domain Names at UMD
Email Announcements
Mass Email to UMD Students
Purchasing Software
Recommended Solutions
Server Management
Server Registration, Inventory, and Deregistration
Workstation and Device Management
About Us
Contact, Hours & Locations
News
Our Mission & Values
Our Goals & Accomplishments
Work for ITSS
Rates
ITSS Critical Processes and Teams
Staff Directory
ITSS Scheduled Updates
Staff Directory
You are here
UMD
›
Information Technology Systems & Services
›
About Us
› Staff Directory
Jason Davis
Director
386E KPlz
jdavis@d.umn.edu
(218) 726-8782
Chuck Bosell
Manager of Phone/Network Infrastructure & Finance
342 KPlz
cbosell@d.umn.edu
(218) 726-7939
Sally Bradt
Manager of User Services & Security
146D KPlz
sbradt@d.umn.edu
(218) 726-8856
Bruce Reeves
Manager of Academic Support
370 KPlz
breeves@d.umn.edu
(218) 726-6831
Kevin Wu
Manager of Systems & Development
374 KPlz
ywu@d.umn.edu
(218) 726-8842
Brennan Atchison
End User Support
166C KPlz
batchiso@d.umn.edu
(218) 726-8492
Tim Biles
Systems Administrator
362 KPlz
tbiles@d.umn.edu
(218) 726-6959
Laura Carlson
Web Development Professional
146A KPlz
lcarlson@d.umn.edu
(218) 726-7283
Aaron Caveny
Computer Management & Repair
165 KPlz
acaveny@d.umn.edu
(218) 726-8864
Wendy Caveny
Information Technology Professional
378 KPlz
wcaveny@d.umn.edu
(218) 726-8855
Daniel Cheruiyot
Application and Web Developer
367 KPlz
dcheruiy@d.umn.edu
(218) 726-8835
Trish Crace
Network Professional
358 KPlz
tcrace@d.umn.edu
(218) 726-8843
Amanda Evans
Learning Technology Consultant
366 KPlz
amevans@d.umn.edu
(218) 726-7680
Lynn Gilberg
Telecomm & Network Professional
340 KPlz
lgilberg@d.umn.edu
(218) 726-8573
Kara Hanson
Learning Technology Consultant
367 KPlz
kjhanson@d.umn.edu
(218) 726-8903
Nancy Hanson
Systems Administrator
345 KPlz
nlhanson@d.umn.edu
(218) 726-8846
Joey Helder
Systems Administrator
369 KPlz
jhelder@d.umn.edu
(218) 726-8822
Scott Hollatz
Systems Administrator
364 KPlz
shollatz@d.umn.edu
(218) 726-8851
Adem Hunter
End User Support
166F KPlz
ahunter@d.umn.edu
(218) 726-8841
Mandie Johnson
Information Technology Professional
166B KPlz
aljohnso@d.umn.edu
(218) 726-8860
Matthew Johnsted
Network Professional
347 KPlz
mjohnste@d.umn.edu
(218) 726-8839
Justin Keppers
Systems Administrator
350 KPlz
jkeppers@d.umn.edu
(218) 726-8450
Jay Knute
Information Technology Professional
166A KPlz
jknute@d.umn.edu
(218) 726-8857
Andy Manteuffel
Web Development Professional
146B KPlz
amanteuf@d.umn.edu
(218) 726-6927
Greg Mattsen
Systems Administrator
360 KPlz
gmattsen@d.umn.edu
(218) 726-8602
Ken McMillan
Telecomm and Network Professional
344 KPlz
kmcmilla@d.umn.edu
(218) 726-7600
Brittany Meyer-Madges
End User Support
166F KPlz
bmeyerm@d.umn.edu
(218) 726-6975
Becky Nelson
End User Support
166E KPlz
rmnelson@d.umn.edu
(218) 726-8840
Karli Niemann
Application and Web Developer
353 KPlz
kniemann@d.umn.edu
(218) 726-8866
Mary Olson-Reed
Multimedia Professional
260 KAML
molson14@d.umn.edu
(218) 726-8544
Karl Oman
Classroom Technology Professional
177 KPlz
koman@d.umn.edu
(218) 726-8151
Sarah Paro
Information Technology Professional
146C KPlz
sparo@d.umn.edu
(218) 726-6317
Stacy Radtke
Information Technology Professional
382 KPlz
sradtke@d.umn.edu
(218) 726-8852
Aaron Richner
Information Technology Professional
376 KPlz
arichner@d.umn.edu
(218) 726-8845
Mark Shetka
Network Professional
348 KPlz
mshetka@d.umn.edu
(218) 726-7682
Annie Thors
Accountant Supervisor
386D KPlz
athors@d.umn.edu
(218) 726-7590
Kathy Wilson
Principal Accounts Specialist
386 KPlz
kwilson@d.umn.edu
(218) 726-7587
Debbie Wing
Information Technology Professional
380 KPlz
dwing@d.umn.edu
(218) 726-8784
Matthew Zagrabelny
Systems Administrator
354 KPlz
mzagrabe@d.umn.edu
(218) 726-8844
Qi Zhang
Learning Technology Consultant
345 KPlz
qizhang@d.umn.edu
(218) 726-6148
About Us
Contact, Hours & Locations
News
Our Mission & Values
Our Goals & Accomplishments
Work for ITSS
Rates
ITSS Critical Processes and Teams
Staff Directory
ITSS Scheduled Updates
Contact us
itsshelp@d.umn.edu
(218) 726-8847
TechCenter Help Desk
Kirby Plaza 165
Duluth
,
MN
55812
