Enterprise systems support services provides technical support to and help members of the community to use the Enterprise systems provided by the UofM system.
Overall for enterprise systems that need enterprise data and / or development, ITSS will provides the following services.
- Technical consulting
- Reference to appropriate service owners
- Custom Support
The following is a list (not limited to) of the enterprise systems we provide support.
- Mass Emailing solutions, e.g. SalesForce Marketing Cloud
- Surveys & Polling, e.g. Simply Vote, Qualtrics
- WorkFlow Gen
- UMD Collegiate and administrative units
- UMD researchers
Regular business hours: Monday-Friday, 8 am-4:30 pm
The Services are billable at ITSS rates based on the actual time spent on the request in 15 minutes increments.
Please contact the ITSS Help desk.