Enterprise Systems Support Services

Enterprise systems support services provides technical support to and help members of the community to use the Enterprise systems provided by the UofM system.

Service Offerings

Overall for enterprise systems that need enterprise data and / or development, ITSS will provides the following services.

  • Technical consulting
  • Training
  • Troubleshooting
  • Configuration
  • Reference to appropriate service owners
  • Custom Support

The following is a list (not limited to) of the enterprise systems we provide support.  

  • Mass Emailing solutions, e.g. SalesForce Marketing Cloud
  • Surveys & Polling, e.g. Simply Vote, Qualtrics
  • WorkFlow Gen

User Eligibility

  • UMD Collegiate and administrative units
  • UMD researchers

Service Availability

Regular business hours: Monday-Friday, 8 am-4:30 pm


The Services are billable at ITSS rates based on the actual time spent on the request in 15 minutes increments.

Request Support

Please contact the ITSS Help desk.

Service Manager