Mass Email and Survey Services

ITSS provides technical consulting and support for mass emailing and surveys to academic and administrative units and researchers at UMD.

Service Offerings

The full list of offerings for these key services includes:

Mass Emailing: Comprehensive support for emails sent to large groups (hundreds or more) of the UMD campus population via the Salesforce Marketing Cloud platform. Technical services include:
- The creation and deployment of targeted and mass emails.
- The configuration of internal data extensions.
- Specialized technical consulting and troubleshooting.
Surveys & Polling: Administrative and design support for surveys and institutional elections via the Qualtrics or Simply Voting platforms. Technical services include:
- The layout, building, and configuration of surveys.
- The creation, testing, and administration of digital elections.
- Specialized technical consulting and troubleshooting.

Exclusions

ITSS provides technical platform support and configuration. The following areas fall outside the scope of this service:

Content Creation and Data Analysis: Writing email or survey content, copyediting, designing custom graphics, and analyzing or reporting on final survey results are the responsibility of the Requestor.
Premium or Volume-Based Licensing: ITSS support covers standard University enterprise access to Salesforce Marketing Cloud, Qualtrics, and Simply Voting. Any specialized add-on features, premium modules, or external vendor fees required for a specific departmental initiative remain the financial responsibility of that unit.
Data Cleanup: The Requestor is responsible for ensuring that all recipient email lists or data extensions are accurate, clean, and properly formatted prior to submission.

User Eligibility

This service is available to the following groups with a legitimate business need. A legitimate business need is defined as a person's necessity to access data, a system, or a service in their capacity as a School Official.

UMD academic and administrative units
UMD researchers

Service Availability

ITSS is committed to providing timely and effective support during normal working hours.

Normal Working Hours: Monday to Friday, 8:00 a.m. to 4:30 p.m. CST, excluding University holidays.
Service Requests and Issues: All incoming requests and support tickets will be acknowledged and receive an initial response within 2 business days.

Roles and Responsibilities

This section defines the responsibilities of both ITSS and the Requestor to ensure a successful outcome.

ITSS is responsible for:

Providing a project timeline or estimated completion date upon request.
Providing technical guidance and support for the specified enterprise platforms.
Executing tasks accurately and efficiently based on the request.
Troubleshooting technical issues promptly and effectively.

The Requestor is responsible for:

Submitting a clear and complete Enterprise Systems Service Request Form.
Providing all necessary content, data, and distribution information in a timely manner.
Reviewing and approving all final drafts and configurations before deployment.
Communicating any changes or issues promptly.

Request Support

To get started, please complete the Enterprise Systems Service Request Form.

For general inquiries, you can also contact the Enterprise Systems Team directly at [email protected].