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Managed Data Storage and Secure Backup

Managed Data Storage and Secure Backup services provide students, faculty, and staff with a variety of options for storing files (data, web, email, research) on University servers, including both personal file storage and shared storage areas for collaboration.

Service Offerings  - UMD ITSS

Active Directory File Shares (N: and P: drives)

ITSS provides file storage to individuals and to departments through Active Directory. Files are accessible from both Windows computers on AD/SCCM and from Mac devices that are managed with JAMF via Enterprise Connect.

  • Storage:  

    • N: (Network Share) drives:  Department folders are set up for each unit on campus. Shared folder access is managed by ITSS system administrators.  

    • P: (Personal) drives: Personal folders are available for all faculty and staff but are created for individual users on request only. Folders are initiated with 10Gb;  additional storage may be provided upon request.  

  • Backups: AD file shares are backed up nightly and stored for 90 days.  

  • Restores:  Users on Windows AD computers can self-restore files using the Shadow Copy process.  Managed file restores are available for other use cases on request.

MyFiles / MyWeb (Samba storage)

Samba storage is legacy storage limited to users who need access to unix file storage. It is not a primary service and support is limited. Contact the ITSS Help Desk for additional information.

  • Storage: MyFiles is home directory storage. MyWeb is personal ~/web site storage.

  • Backups: Samba files are backed up nightly and stored for 90 days.  

  • Restores: Managed file restores are available upon request.

Service Offerings - Enterprise 

Enterprise level data storage is provided and managed by the Office of Information Technology on the Twin Cities campus. Refer to the Information Technology Service Catalog for details on these services, such as: 

  • Google Drive

  • Box Secure Drive

  • Research Data Storage

User Eligibility

  • Active Directory File Shares:  Available to all current faculty, staff and departments upon request.

  • My Files / MyWeb:  Available to all current students, faculty, and staff upon request.

  • Google Drive:  Available to all current students, faculty, and staff; and to alumni and retirees that maintain their active Google status.

  • Box Secure Drive:  Available to all current faculty, staff and departments.

Service Availability

  • On-site support is available from 8 a.m. - 4:30 p.m. Monday through Friday, excluding University holidays.  

  • Limited after hours support is available as Help Desk calls may be transferred to the Twin Cities Service Desk.

Rates

Managed data storage is free for eligible users. Restoring files from backups may incur charges.

Request Support

ITSS TechCenter  [Hours]

  Call:         218.726.8847

  Email:      itsshelp@d.umn.edu

  Walk-in:  Kirby Plaza 165

Service Manager

Sally Bradt

Email: sbradt@d.umn.edu

Office: 218.726.8856