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Information Technology Systems and Services
Karen Haedtke
Karen Haedtke
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Executive Office and Administrative Specialist
Services
ITSS Service Requests
Academic Technology
About Academic Technology
Academic Technology Support Model
Academic Technology Support for Faculty
Drop-Ins
AT Appointments
Course Design Consultations
Academic Technology Support for Students
Academic Technologies and Tools
Hypothesis Canvas Learning Tool Integration
Student Response Systems for Students
Instructor Development and Events
ITSS Canvas Demos
Let's Talk Teaching - Spring 2024
#ThingsWorthSharing
Emerging Technology at UMD
AI at UMD
VR at UMD
Application Development
Computer Management
Computer Management Overview
Active Directory for Windows Computers
Active Directory (Win)
Accessing Files
Restoring Files
Installing Software
Fleet Management (iOS & Chromebook)
Hardware Purchasing Program
JAMF Pro (Mac)
JAMF Pro for Apple Computers
Accessing Files
Installing Software via Self Service
Mac FileVault2 Encryption
Data Storage
Database & Server Support
Databases and Servers Overview
Server Support & Maintenance
Managed Database Service
Email & Google Apps
UMD Email and Google Apps
Internet ID / Account
UMD Google Groups
Network & Wireless
Accessing the Internet
Wired Ethernet Access
Wireless Access
Using Wifi at UMD
Forgetting a Wireless Network
Outdoor Wireless for Drive-up Use
Guest and Summer Access
VPN: Virtual Private Network
VPN Usage
Apple iOS AnyConnect Client
Chromebook AnyConnect Client
Windows AnyConnect Client
Printing
Printing at UMD
Student Computer Labs - Pay Per Print
Mac - Adding a Network Printer
Network Printer Configuration
Windows - Active Directory Printing
Software
Software Options
Read&Write
Using Read&Write
Chrome: Download & Install
Mac: Download & Install
Windows: Download & Install
Windows Software Center: Install
Tools, Part 1
Tools, Part 2
Tools, Part 3
SPSS
ArcGIS
MATLAB
Telephone & Voicemail
Voice Services
FAQs
Test Scoring & Evaluations
Exam Scoring
Course Evaluations
Training & Workshops
Workshops
eClasses
eClasses Offered at UMD
Accessibility 101
Accessibility 102
Web Accessibility 103
Web Accessibility 104
How an eClass Works
Characteristics of a Successful eClass Participant
Guidelines for a Successful eClass Experience
Self-Paced Training
Self-Paced Training Offerings
Outside Training Vendors
Online Training Materials
Mailing List and Newsletter
Web Hosting & Content Management
Web Hosting Overview
Drupal Service at UMD
Personal Web Sites
Web Accessibility
Centers & Locations
1:Button Studio, Automated Video Recording Space
Classrooms
Classroom Technology Home
Interactive Displays
Interactive Projectors
Interactive TVs
Large Venue Cameras
Microphones
Wireless Presentation Using Airtame
Computer Labs
Student Computer Labs Home
Access Levels
Apps4U and BYOD
Apps4U and BYOD Home
How to Access Local Files in Horizon
Computer Lab Software
Printing
MediaHub
MediaHub Home
MediaHub Checkout
Adobe Creative Cloud Access
Equipment Tutorials
MediaHub CoLab
LinkedIn Portrait Photos
Request Media Accessibility Services
About Accessibility
About Audio Description
About Captioning
Captioning Overview
About Captioning Pre-Recorded Video
About Captioning Live Events
Correcting YouTube Auto-Captions
Production Space Reservations
Media Arts Educational Resources
Adobe Photoshop
Adobe Premiere Pro
Events and Workshops
TechCenter Help Desk
TechCenter Home
Technical Support: Call-in, Walk-in and Check-in
Equipment Checkout
Computer Lab & Classroom Support
Computer Maintenance
On Site Delivery & Set up Service
Secure Device Disposal
Virus and Malware Removal
Rates & Payments
Hours
Security & Policies
Policies & Procedures
Data Center Access
Data Requests
Digital Data Process for Employees Leaving UMD
Digital Signage
Email Announcements
Lost or Stolen Device
Mass Email to UMD Students
Recommended Solutions
Service Level Agreements
Overview of Service Level Agreements
Application Development & Support Services
Classroom and Event Support
Enterprise Systems Support Services
End User & Computer Device Support
Email Infrastructure Support Services
Hosting Services
iOS Fleet Management Service
Managed Data Storage and Secure Backup
Managed Print Services
Network Services
Reporting & Analysis Services
Third Party Application Integration & Support Services
Voice Services
Web Hosting and Content Management Support
About Us
Where to find help
Contact Information
Infotech.News
Work for ITSS
Our Mission & Goals
Rates
Staff Directory