TechCenter Help Desk

Technical Support: Call, Visit, Check in or Check Out

The ITSS TechCenter in Kirby Plaza 165 combines our services for technical support (phone or in person), computer repair (check-in), and equipment checkout services in one area. The TechCenter is open during University business hours.

Phone technical support: 218-726-8847

The TechCenter Help Desk staff are ready to take your calls! Call to report any type of technology problem - if they can't fix it while you're on the phone, they'll ticket it and an ITSS staff person will get back to you. Call-in service is available 24x7, but may be limited in scope when the TechCenter is closed during evenings, weekends and holidays.

In person technical support: KPLz 165

Support for basic technology questions and services, provided to anyone with a valid University ID / email account.  

• account or password issues
• duo support
• email problems
• virus/spyware self-service scans (tools provided to customer and customer runs scan)
• mobile computing questions
• basic software questions (Office 365, VPN)
• computer or game console registration
• advice on computer purchases
• eduroam wifi assistance

Computer repair check in service: KPLz 165

Fee-based computer repair service for more advanced problems that require more than 15 minutes to resolve and/or require special diagnostic tools or hardware repairs. Available for all University-owned devices and personal computers of current students, faculty and staff.

• virus/spyware removal (scans run by ITSS staff)
• OS upgrade or reinstall
• all hardware upgrades or repairs
• all warranty repair work (Apple, HP and CPS)
• data backup and restore
• secure data deletion & recycle (required before disposing of University-owned computers)
• data recovery from damaged hard drives

Visit Computer Maintenance for details and rates. 

Equipment checkout service: KPLz 165

Check out equipment for your classroom presentations and meetings at no cost. Use your UCard to reserve online and pick up at the TechCenter.   Checkout equipment is provided for:

• Current student, faculty, and staff members only
• University-related purposes only (classroom presentations, meetings, coursework)

AV Equipment 

Projectors (portable and on carts) and miscellaneous AV equipment (speakers, cabling, extension cord reels, etc.) are available.

Chromebooks

Chromebooks may be checked out for general use for 24 hours.  If you have a computer in for repair with ITSS, you may check out a Chromebook for the duration of your repair.

Chromebook cart (a rolling cart with 30 managed Chromebooks)

Chromebook carts are available for campus groups such as orientation, training, or classwork. You may bring the Chromebook Cart to your own space on campus but it may not be taken off campus. If reserved overnight, the Chromebook Cart must be stored in a secure location. 

MediaHub equipment

Digital videos, cameras, audio equipment, lighting equipment, mics and more. Reserve online thru Connect2. 

Video Capture Cart

Faculty and staff can reserve reserve a mobile video lecture capture cart to use. The mobile cart can be reserved in advance and checked out for a 24 hour period.  It is equipped with:

• Pan Tilt Zoom (PTZ) Camera with a hand-held remote
• Boundary Microphone which can capture audio 25 feet away

The camera and microphone are connected to a laptop via USB cables. Some users may need to use a USB-C Hub, not included.