ITSS Service Requests

For your convenience, ITSS has created web forms for our most frequently requested services. If you do not see a form for your particular request in this list, please call the ITSS TechCenter Help Desk (218-726-8847) for personal assistance.

Active Directory (AD) Services

Elevate Access Rights
Request admin access to install software or hardware on your Windows computer that is enrolled in Active Directory. Specify "temporary" or "permanent" in the description.
File Storage / Access to Shared Folders
Request access to a shared department folder.
Request a personal folder for yourself.

Data Services

Data Records Requests
Request data from the University's data warehouse (lists, labels, reports).
Document Scanning / ImageNow & Mass Email
Request support for scanning your office documents into an electronic format.
Request a mass email list for University business.

Internet Accounts & Passwords

Personal Internet ID (email)
A personal Internet ID is assigned automatically to students when they confirm their registration at the University, and to faculty and staff when they are on the University payroll.
Call the ITSS TechCenter Help Desk at 218-726-8847 for password assistance.
Department / Functional Email Accounts
Departmental email accounts (Internet ID and email) can be created for any official U of M organization (department, division, laboratory, office, committee, research project, etc.) or function (for example the front desk of a department). Departmental accounts should be used only for official organization business and should be monitored on a regular basis by an organizational contact person.
Sponsored Account
Departments may sponsor an Internet account for visiting colleagues and collaborators from external institutions and organizations. You also can elect to grant them access to UMN Active Directory.
Change Email Domain to Duluth (
When a University of Minnesota affiliated student, staff or faculty member transfers to a new UMN campus they must request that their Google Apps domain be transferred. Completing this form initiates that process.

Google Groups

Google Group (Official or Personal)
Official University groups are limited to University staff and faculty to conduct official University business. Some examples are departmental lists and official student organizations.
Personal groups are available to everyone at the University, and can be used for any number of reasons, including study groups, social clubs or family lists.
Google Course Group (formerly Class Alias)
This also allows instructors to send email to a single address which is expanded to go to every student who is registered for the class.


Network Printers
Add a new printer to the network or move an existing network printer. (For printer troubleshooting, please contact the HelpDesk.)

Phone & Network Services

Phone & Network Service
Request new ethernet network services or repairs, including port activation.
Request new or updated telephone services or repairs, including voicemail password resets.

Video Conferencing

Video Conference Request
Request a Video Conference session on campus.

Web Services

Request a UMD-hosted Drupal site
Ready to request a Drupal site? Contact the ITSS TechCenter Help Desk (218-726-8847, [email protected])
Web Development (web pages, databases, forms)
Contact the ITSS TechCenter Help Desk (218-726-8847, [email protected])