Services and Sessions
As part of Information Technology Systems and Services (ITSS), educational technologist work at the intersection of technology and education. We partner with educators to explore, implement, and evaluate technologies and tools to enhance, adapt or transform the student learning experience.
For technical assistance, contact one of the help desk options below to start the troubleshooting or triaging process:
Application, Vendor & Data Development & Support
Have an idea for an application? Need an online solution for managing your business processes? Looking to purchase a software package from a vendor that may require student data imports? Let our experienced staff help!
ITSS desktop and computer maintenance support staff provide computer management for multiple platforms.
- Server support and maintenance
- Our server support can include all aspects of installation and maintenance, including hardware purchase, OS installation and updates, and on-going customer support.
- Managed database service
- ITSS offers complete packages of hardware, database software, database administration and system administration in support of your data needs.
Faculty, staff and students have a variety of options for storing files (data, web, email, research) on University servers, including both personal file storage and shared storage areas for collaboration.
For your convenience, ITSS has created web forms for our most frequently requested services. If you do not see a form for your particular request in this list, please call the ITSS TechCenter Help Desk (218-726-8847) for personal assistance.
ITSS offers high speed wireless and wired Internet access throughout campus. During the next three years, UMD will be part of the Next Generation Network (NGN) project at the University of Minnesota to upgrade all components of the University's network and WiFi.
Faculty and staff can print to departmental printers from Unix, Macintosh and Windows applications. Students can print to the networked printers in the student computing labs from the lab workstations or from their personal computers using the Uniprint software.
Following is a summary of the types of network printing available and details on how to proceed.
The University and ITSS provide a variety of Windows, Macintosh and Unix-based software to students, faculty and staff, for both business and personal use. While you are free to use any software you wish, ITSS does provide a list of recommended solutions. This list is intended to provide guidance for purchase decisions and clarification of support available from ITSS, and is available at: Recommended software solutions
Voice Services provides telecommunication solutions that support the mission of the University of Minnesota Duluth. The included service offerings are demand-driven, user-focused and ensure that telephones, peripherals, applications, and communications get delivered intelligently, meet security requirements, and work appropriately. Beyond the service offerings listed below, Voice Services also supports the related circuits that provide on-campus, local, long distance, and E911 calling.
ITSS provides an exam scoring service for multiple choice exams. NSC bubble sheets which are compatible with the ITSS scoring system can be purchased from the UMD Bookstore. Surveys can also be done using the same bubble sheets.
Through a partnership with Google, University of Minnesota students, faculty, and staff can access a suite of Google-powered communication and collaboration tools designed to enhance our ability to work together. The suite includes email, calendar, document sharing, instant messaging, and Web site publishing tools.
ITSS provides web hosting and content management support to the UMD campus through a variety of tools and options, depending on the site and user needs.