Services

Academic Technology

Services and Sessions

As part of Information Technology Systems and Services (ITSS), educational technologist work at the intersection of technology and education. We partner with educators to explore, implement, and evaluate technologies and tools to enhance, adapt or transform the student learning experience.

Technical Support

For technical assistance, contact one of the help desk options below to start the troubleshooting or triaging process:

Application Development

Application, Vendor & Data Development & Support

Have an idea for an application? Need an online solution for managing your business processes? Looking to purchase a software package from a vendor that may require student data imports? Let our experienced staff help! 

File Storage

Faculty, staff and students have a variety of options for storing files (data, web, email, research) on University servers, including both personal file storage and shared storage areas for collaboration.
 

ITSS Service Requests

For your convenience, ITSS has created web forms for our most frequently requested services. If you do not see a form for your particular request in this list, please call the ITSS TechCenter Help Desk (218-726-8847) for personal assistance.

Network and Wireless

ITSS offers high speed wireless and wired Internet access throughout campus. During the next three years, UMD will be part of the Next Generation Network (NGN) project at the University of Minnesota to upgrade all components of the University's network and WiFi. 

Printing

Faculty and staff can print to departmental printers from Unix, Macintosh and Windows applications. Students can print to the networked printers in the student computing labs from the lab workstations or from their personal computers using the Uniprint software.

Following is a summary of the types of network printing available and details on how to proceed.

Software

The University and ITSS provide a variety of Windows, Macintosh and Unix-based software to students, faculty and staff, for both business and personal use. While you are free to use any software you wish, ITSS does provide a list of recommended solutions. This list is intended to provide guidance for purchase decisions and clarification of support available from ITSS, and is available at: Recommended software solutions

Telephone and Voicemail

Voice Services

Voice Services provides telecommunication solutions that support the mission of the University of Minnesota Duluth. The included service offerings are demand-driven, user-focused and ensure that telephones, peripherals, applications, and communications get delivered intelligently, meet security requirements, and work appropriately. Beyond the service offerings listed below, Voice Services also supports the related circuits that provide on-campus, local, long distance, and E911 calling.

Test Scoring and Evaluations

Exam Scoring

ITSS provides an exam scoring service for multiple choice exams. NSC bubble sheets which are compatible with the ITSS scoring system can be purchased from the UMD Bookstore. Surveys can also be done using the same bubble sheets.

UMD Email and Google Apps

Through a partnership with Google, University of Minnesota students, faculty, and staff can access a suite of Google-powered communication and collaboration tools designed to enhance our ability to work together. The suite includes email, calendar, document sharing, instant messaging, and Web site publishing tools.