Rates & Payment

Our TechCenter is managed by full-time, certified staff but we employ many student technicians as well, which allows us to provide a learning environment for our students while providing service at competitive rates. Our services are billed at an hourly rate with standard rates for our most common services.  Any computer or device checked in for service is assessed a minimum Diagnostic Fee of 1/2 hour at our current labor rate. 

Rates and payments vary depending on the device type:

University devicePersonal device
(Students, faculty or staff)
Rate$62.80 / hour$71.30 / hour
PartsCharged at cost plus shipping Charged at cost plus shipping, handling and tax
PaymentValid EFS account stringProcessed by the UMD Bookstore (cash, check, or credit card)

Non-payment / Abandoned Equipment: After 45 days, unpaid invoices will be charged to the student account or billed externally through PeopleSoft. ITSS will ship the equipment at the customer's expense to the permanent address listed for the customer account. If no permanent address is available, after 180 days equipment is deemed abandoned and ITSS may securely wipe and recycle the equipment.

ITSS TechCenter Check-in Service Rates (2019-2020 Academic Year)

ServiceDescriptionUniversity Rate ($62.80/hour)Personal Rate ($71.30/hour)
Diagnostic FeeInitial diagnostics run on any device that is checked into the TechCenter for service (minimal charge). $31.40$35.65
Minor Repair Replace any one (1) of the following components: Hard Drive, Touchpad, Keyboard, Battery, CD/DVD drive, or Memory (RAM)$31.40$35.65
Major Repair Replace any one (1) of the following components: LCD, Motherboard or Top Case.$62.80$71.30
Additional Component RepairReplace any additional internal components in combination with either a Minor or Major repair.$31.40$35.65
Secure University Computer SetupConfigure University laptop or desktop per University policy. Enroll in Active Directory (Windows) or Casper (Mac) for managed support. Automated install of Enterprise operating system, hardware drivers, software updates, University site license software, and secure encryption software. $62.80n/a
Unmanaged University Computer SetupConfigure University laptop or desktop per University policy. Manual installation of Enterprise operating system, hardware drivers, software updates, and University site license software.$157.00n/a
On site delivery & setupDeliver computer to customer's office; unpack and set up; verify network access,  printing, data, software.$31.40n/a
Personal Computer SetupConfigure personal computer with basic installation. Wipe existing hard drive and reinstall operating system using customer supplied media. Does not include data transfer or software reinstall; software media and licenses are the responsibility of the customer.n/a$71.30
Data Backup, Recovery & TransferBackup, transfer and/or recover data from customer supplied device to specified media. Applies only to end user's data (documents, photos, music, etc); software applications and licenses are not transferable and will need to be re-installed.$62.80$71.30
University Secure Data Deletion and RecycleSecure data wipe, destruction and recycling of University equipment per University policy.$31.40n/a

Warranty repair - Apple, HP or CPSWork with vendor to diagnose, repair, and/or ship device to vendor per the warranty coverage.Varies with warranty
Warranty repair - other vendorsShip device to vendor per the warranty coverage.$62.80$71.30