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Information Technology Systems & Services
Services
ITSS Service Requests
Application Development
Computer Management
Active Directory (Win)
Accessing Files
Restoring Files
Installing Software
Fleet Management (iOS & Chromebook)
JAMF Pro (Mac)
Accessing Files
Installing Software via Self Service
Windows 7 to 10 Transition
Database & Server Support
Server Support & Maintenance
Managed Database Service
Educational Technology
Educator Tools
Student Response Systems - Classroom Clickers for Students
Drop-Ins
Technology Transitions
eGradebook Decommissioning and Transition Plan
Programming and Workshops
Email & Google Apps
UMD Google Groups
File Storage
Network & Wireless
Wired Ethernet Access
Wireless Access
Forgetting a Wireless Network
Guest and Summer Access
VPN: Virtual Private Network
Apple iOS AnyConnect Client
Windows AnyConnect Client
Next Generation Network Project (NGN)
Printing
Student Computer Labs - Pay Per Print
Mac - Adding a Network Printer
Network Printer Configuration
Windows - Active Directory Printing
Software
Read&Write Gold
Tools, Part 1
Tools, Part 2
Tools, Part 3
SPSS
ArcGIS
MATLAB
Telephone & Voicemail
FAQs
Test Scoring & Evaluations
Instructions for the Exam Giver of Scantron Exams
Training & Workshops
Workshops
eClasses
Accessibility 101
Accessibility 102
Web Accessibility 103
Web Accessibility 104
How an eClass Works
Characteristics of a Successful eClass Participant
Guidelines for a Successful eClass Experience
Self-Paced Training
Assistive Technology Tutorials and Documentation
Outside Training Vendors
Online Training Materials
Mailing List and Newsletter
Training Policy
Academic Technology Mobile Support
Web Hosting & Content Management
Managed Drupal Service
Personal Web Sites
Web Accessibility
Centers & Locations
1:Button Studio, Automated Video Recording Space
Classroom Technology
Active Learning
Library 410
Active Learning Photo Albums
AV Checkout Equipment
AV Support for Special Events
Classroom Equipment
TechCenter Checkout Guide
User Guides
Active Learning User Guides
Using a Laptop at the Instructor Station
Instructor Controls for Student Tables
Using a Laptop at a Table
General Purpose Classroom User Guides
Playing a Video Tape
Using a Laptop
Playing a DVD
Using a Podium Microphone
Using a Wireless Microphone
Classroom User Guide: Library 410
Auditorium Microphones
Using a Podium Microphone in an Auditorium
Using a Wireless Microphone in an Auditorium
Auditorium User Guides
Using a Laptop in an Auditorium
Playing a DVD in an Auditorium
Classroom Policies
Classroom Policy for Academic Units
Computer Labs
Access Levels/Costs and Reservation
Classes that Pay the Full Access Technology Fee
Fall 2019
Spring 2019
Fall 2018
Spring 2018
Fall 2017
Spring 2017
Summer 2017
Software
Apps4U and BYOD
Using Session Collaboration to Remotely View/Control a Session
Printing
Contact Us
Photos
Multimedia Hub
Video Production Studio
Audio Description Service
Captioning and Captioning Services
Why Caption?
Captioning Pre-Recorded Video Services
Captioning 3rd Party Video Services
Captioning Live Events Services
Correcting YouTube Auto-Captions
YouTube Keyboard Shortcuts
Customer Experiences
Hours and Rates
Request Form
TechCenter Help Desk
Classroom Equipment Checkout
Computer Lab & Classroom Support
Computer Maintenance
On Site Delivery & Set up Service
Secure Device Disposal
Virus and Malware Removal
Rates & Payments
Hours
Videoconferencing
Kirby Plaza 173
Kirby Plaza 175a
Academic Technology Center
Security & Policies
Policies & Procedures
Application Management
Appropriate Use of Information Technology
Captioning of Video
Cloud Applications: Advice for Instructors
Course Management System Support
Data Center Access
Data Requests
Digital Data Process for Terminated Employees
Digital Signage
Domain Names at UMD
Email Announcements
Mass Email to UMD Students
Purchasing Software
Recommended Solutions
Server Management
Server Registration, Inventory, and Deregistration
Workstation and Device Management
3 Steps to Secure Computers
Duo Security
Service Level Agreements
Managed Data Storage and Secure Backup
Network Services
About Us
Contact, Hours & Locations
Infotech.News
Our Mission & Values
Our Goals & Accomplishments
Work for ITSS
Rates
ITSS Critical Processes and Teams
Staff Directory
ITSS Scheduled Updates
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Staff Services
Internet & UMD Email
Connecting to Eduroam & UMD Wifi
Connecting with VPN
Using UMD Gmail
Using Google groups
Printing
Printing with a Mac computer
Printing with a Windows computer (Active Directory)
Printing from Enterprise (Peoplesoft HR/SA/Financials)
Purchase or Add a Network Printer
Working with Files
Options & standards for storing files
Working with active directory files
Telephone & Voicemail
Frequently Asked Questions
Phone/Network Service Request Form
Avaya Aura phone user guide
Technology & Laptop Rental
Equipment checkout/Multimedia Hub
Techcenter chromebooks
Purchasing laptops
Training & Workshops
Available training & workshops
Software
Available Software
Services
ITSS Service Requests
Application Development
Computer Management
Database & Server Support
Educational Technology
Email & Google Apps
File Storage
Network & Wireless
Printing
Software
Telephone & Voicemail
Test Scoring & Evaluations
Training & Workshops
Web Hosting & Content Management
Contact us
itsshelp@d.umn.edu
(218) 726-8847
TechCenter Help Desk
Kirby Plaza 165
Duluth
,
MN
55812
