FAQs

How do I log into my phone?

Should your phone ever lose network service or power, you may be prompted to log in.

Enter your 4 digit extension and password (also your 4 digit extension) when prompted.

How do I disable call forwarding and Send All calls?

1. (Call forward button is lit green), press "Call Forward" to disable.
2. (Check mark next to "Send All", forwarding all calls to voicemail), press "Send All" to remove check mark and receive calls.

Voicemail

What is the default voicemail system password?

The first time log-in password is 147258.

How do I reset the password for my extension?

Contact the ITSS Helpdesk at 8847.

How do I change my voicemail password?

1. 1. Log in to Aura Messaging
   2. Press: 8 - 4
   3. Follow the prompts

How do I record or change my personal greeting?

1. Log in to Aura Messaging
2. Press: 8 - 2 - 1
3. Follow the prompts

How do I record or change my personal verification (Recorded Name)?

1. Log in to Aura Messaging
2. Press: 8 - 2 - 9
3. Follow the prompts

How do I get to Aura Messaging Web Access?

Visit Avaya.

Call Tasks

How do I transfer a call?

1. While on an active call, press Transfer
2. Dial the extension
3. Announce the call, press Complete

How do I make a conference call?

1. 1. While on an active call, Press Conf
   2. Dial the telephone number
   3. When the person answers, press Join
   4. To add another person, press Add and repeat Steps 2 & 3.

Dialing Plan

How do I Dial:

Local numbers

9 + telephone number

Local Wisconsin

9 + 715 + telephone number

Long Distance

9 + 1 + area code + telephone number

International

9 + 011 + Country Code + City Code + telephone number

Voicemail

(218) 726-8999 (on campus, dial 8999)