FAQs

Voicemail

What is the default voicemail system password?

The first time log-in password is 147258.

How do I reset the password for my extension?

Contact the ITSS Helpdesk at 8847.

How do I change my voicemail password?

1. Log in to Aura Messaging
2. Press: 8 - 4
3. Follow the prompts

How do I record or change my personal greeting?

1. Log in to Aura Messaging
2. Press: 8 - 2 - 1
3. Follow the prompts

How do I record or change my personal verification (Recorded Name)?

1. Log in to Aura Messaging
2. Press: 8 - 2 - 9
3. Follow the prompts

How do I get to Aura Messaging Web Access?

 go to: z.umn.edu/avaya

Call Tasks

How do I transfer a call?

1. While on an active call, press Transfer
2. Dial the extension
3. Announce the call, press Complete 

How do I make a conference call?

1. While on an active call, Press Conf
2. Dial the telephone number
3. When the person answers, press Join
4. To add another person, press Add and repeat Steps 2 & 3.

Dialing Plan

How do I Dial...

Long Distance

9 + 1 + area code + number (hear second dial tone) + eight digit auth Code

International

9 + 011 + Country Code + City Code + telephone number (hear second dial tone) + eight digit auth Code

Voicemail

(218) 726-8999  (on campus, dial 8999)