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FAQs
How do I log into my phone?
Should your phone ever lose network service or power, you may be prompted to log in.
Enter your 4 digit extension and password (also your 4 digit extension) when prompted.
Voicemail
What is the default voicemail system password?
The first time log-in password is 147258.
How do I reset the password for my extension?
Contact the ITSS Helpdesk at 8847.
How do I change my voicemail password?
- Log in to Aura Messaging
- Press: 8 - 4
- Follow the prompts
How do I record or change my personal greeting?
- Log in to Aura Messaging
- Press: 8 - 2 - 1
- Follow the prompts
How do I record or change my personal verification (Recorded Name)?
- Log in to Aura Messaging
- Press: 8 - 2 - 9
- Follow the prompts
How do I get to Aura Messaging Web Access?
go to: z.umn.edu/avaya
Call Tasks
How do I transfer a call?
- While on an active call, press Transfer
- Dial the extension
- Announce the call, press Complete
How do I make a conference call?
- While on an active call, Press Conf
- Dial the telephone number
- When the person answers, press Join
- To add another person, press Add and repeat Steps 2 & 3.
Dialing Plan
How do I Dial...
Local numbers
9 + telephone number
Long Distance
9 + 1 + area code + telephone number
International
9 + 011 + Country Code + City Code + telephone number
Voicemail
(218) 726-8999 (on campus, dial 8999)
