This fall, the ITSS Help Desk will add an automated phone menu to its main phone line.
How the New Phone Menu Works
When you call the ITSS Help Desk, you'll hear a brief greeting followed by several options:
- Press 1 for login, password, or Duo multi-factor authentication support. Routes to OIT Help, which provides 24/7 support.
- Press 2 for equipment checkout. Routes directly to ITSS equipment checkout.
- Press 3 for updates on a computer setup or repair. Routes to ITSS Computer Maintenance.
- Press 0, or stay on the line, for all other support requests. Routes to the ITSS Help Desk.
We anticipate including an option for AV support, including classroom technology, in the near future.
Why This Change Matters
The new system will help reduce wait times and transfers by connecting you directly to the team best equipped to help.
Contact the ITSS Help Desk
If you have questions, contact the ITSS Help Desk.
- Email: [email protected]
- Phone: 218-726-8847