Service Level Agreements

ITSS develops and maintains Service Level Agreements (SLAs) for the primary services we offer to the campus. The intent of the SLA is to define the service and support levels for the campus.

Current SLAs include:

• ITSS Service Management - Incident Response
• Application Development & Support Services
• Classroom and Event Support
• Data Integration Services
• Email Infrastructure Support Services
• End User & Computer Device Support
• iOS Fleet Management Service
• Managed Data Storage and Secure Backup
• Managed Print Services
• Mass Email and Survey Services
• Network Services
• Reporting & Analysis Services
• Server and Database Hosting Services
• Voice Services
• Web Hosting and Content Management Support