The University of Minnesota system is migrating to Zoom Phone. What does that mean for you?
- New dial plan (4 digit campus dialing remains)
- Search for and click on user to dial from your Zoom client
- Texting (SMS) from your UMD extension
- Express dialing to all UMN sites
- Voicemail transcription
- Turn a phone call into a Zoom session
- Personal call blocking lists
- Options: Zoom app for mobile and desktop and/or desk phone
Documentation and Training
- UMD Zoom Phone Training Session (Video)
- Dial Plan for Zoom Phone
- Poly Edge E220 User Guide
- ZOOM Phone FAQ
Request Service
To request service, submit a service request.
Migration Schedule
| Date | Status | Summary |
|---|---|---|
| July 16, 2024 | Complete | Pilot Group and UMD OneStop CC |
| August 21, 2024 | Confirmed | Volunteer list #2 +CAPs |
| September 17, 2024 | In Planning | Coleraine |
| September 24, 2024 | In Planning | NRRI + DTV + volunteers |
| November 5, 2024 | Tentative | Rest of Darland + non academic + remote sites |
| December 18, 2024 | Tentative | Winter Break (academic buildings) |
Fax
Analog telephone lines to support faxing or other devices are available. Fax moves require ITSS intervention and therefore, require an online service request be submitted.
Voicemail
Voicemail service via Zoom Phone is standard on all phones and can be set up for retrieval via phone or via email.
Softphones
Users have access to both the Zoom Phone Workplace desktop client and the mobile app. The app allows users to make and receive calls from their University phone number from anywhere while masking their personal cell number. The desktop client is the new option for remote workers.
Conferencing
All campus desk phones have conference calling capability for up to 10 participants.
Call Centers
Voice Services provides Call Center functions to support business needs of the campus. We will conduct a needs analysis for any Call Center requests in order to provide the best available options.
Automated Attendants
Voice Services provides Automated Attendant features to support business needs of the campus.
Public Phones
Voice Services provides and maintains campus "House Phones", coordinates payphone services, and provides and maintains telephone lines for campus elevators.
Rates
Repairs are generally free of charge unless there are obvious signs of malice. For current rates for new phone installations, moves, and changes visit Rates and Fees.