Zoom Phones

Zoom Phone features (due to restrictions, Health Care Component (HCC) users may not have access to all features):

  • 4 digit on campus dialing
  • Search for and click on a user to dial from your Zoom client
  • Texting (SMS) from your UMD extension
  • Express dialing to all UMN sites
  • Voicemail transcription
  • Turn a phone call into a Zoom session
  • Personal call blocking lists
  • Options: Zoom app for mobile and desktop and/or desk phone

Documentation and Training

Request Service

To request service, submit a service request.

Fax

Analog telephone lines to support faxing or other devices are available. Fax moves require ITSS intervention and therefore, require an online service request be submitted.

Voicemail

Voicemail service via Zoom Phone is standard on all phones and can be set up for retrieval via phone or via email.

Softphones

Users have access to both the Zoom Phone Workplace desktop client and the mobile app. The app allows users to make and receive calls from their University phone number from anywhere while masking their personal cell number. The desktop client is the new option for remote workers.

Conferencing

All campus desk phones have conference calling capability for up to 10 participants.

Call Centers

Voice Services provides Call Center functions to support business needs of the campus. We will conduct a needs analysis for any Call Center requests in order to provide the best available options.

Automated Attendants

Voice Services provides Automated Attendant features to support business needs of the campus.

Public Phones

Voice Services provides and maintains campus "House Phones", coordinates payphone services, and provides and maintains telephone lines for campus elevators.

Rates

While ITSS no longer charges for labor, costs may be incurred for any work performed by Facilities Management that may be necessary to fulfill the request.