Reporting & Analysis Services

ITSS provides professional enterprise data retrieval, analysis, and visualization services to meet the data needs of business operations and decision-making for the UMD campus.

Service Offerings

The full list of offerings for these key services includes:

Data Reporting: Comprehensive support for the extraction of targeted datasets from enterprise (e.g., PeopleSoft, Data Warehouse) and local (e.g., ITSS-supported web application) sources.
Analysis and Visualization: The creation of custom dashboards, charts, tables, and other visual metrics using Google Data Studio and UM Analytics to assist with institutional data analysis.

Exclusions

ITSS provides technical data retrieval, analysis, and visualization support. The following areas fall outside the scope of this service:

Private-Highly Restricted Data: This includes Payment Card Industry (PCI), Protected Health Information (PHI), Social Security numbers, and other highly restricted data as defined by the University of Minnesota.
Unapproved Data: Any private data or reports that have not been explicitly approved for disclosure by the respective data owners.
Non-UMD Data: Data belonging strictly to other University of Minnesota campuses (e.g., Twin Cities, Morris, Crookston) unless part of a University-wide shared integration.

User Eligibility

This service is available to the following groups with a legitimate business need. A legitimate business need is defined as a person's necessity to access data, a system, or a service in their capacity as a School Official.

UMD academic and administrative units
UMD researchers
UMD student organizations

External Customers: Non-University entities must make their requests through the official University of Minnesota [Data Request Center](http://z.umn.edu/dparequest).

Service Availability

ITSS is committed to providing timely and effective support during normal working hours.

Normal Working Hours: Monday to Friday, 8:00 a.m. to 4:30 p.m. CST, excluding University holidays.
Service Requests and Issues: All incoming requests and support tickets will be acknowledged and receive an initial response within 2 business days.

Roles and Responsibilities

This section defines the responsibilities of both ITSS and the Requestor to ensure a successful outcome.

ITSS is responsible for:

Providing an estimated project timeline or completion date upon request.
Providing technical guidance and support for the specified enterprise platforms.
Executing tasks accurately and efficiently based on the request.
Troubleshooting technical issues promptly and effectively.

The Requestor is responsible for:

Submitting a clear and complete https://rt.d.umn.edu/SelfService/Forms/EnterpriseSystemsServiceRequest.htmlEnterprise Systems Service Request Form.
Providing all necessary content, data, and distribution information in a timely manner.
Reviewing and approving all final drafts and configurations before deployment.
Communicating any changes or issues promptly.

Request Support

To get started, please complete the umn.edu/SelfService/Forms/EnterpriseSystemsServiceRequest.html">Enterprise Systems Service Request Form.

For general inquiries, you can also contact the Enterprise Systems Team directly at [email protected].