Data Integration Services

ITSS provides professional services to design, build, and maintain integrations that connect UMD's data and systems to meet the specific business needs of academic and administrative units at UMD.

Service Offerings

The full lifecycle of a data integration project includes:

Project Intake & Prioritization: All requests undergo a formalized evaluation process. Projects are prioritized and approved based on institutional impact, team capacity, and technical alignment.
Discovery & Scoping: A collaborative process with the department to define project goals, user needs, and functional requirements, which may include technical consulting during software acquisition.
Integration Design & Development: The creation and coding of a secure, functional data integration via API or file transfer based on the approved project scope.
Testing and Quality Assurance: The definition and execution of test cases alongside the department to ensure the integration meets all requirements and functions as intended.
Deployment and Environment Setup: The configuration and launch of development, staging, and production environments for the integration.
Ongoing Maintenance and Support: Continuous support to ensure the integration remains secure, up-to-date, and fully functional, in compliance with the University of Minnesota Information Security Policy.
Future Enhancements: Requests for new features or changes outside of the original project scope are treated as new requests and will go through a separate scoping and project prioritization process.

Exclusions

ITSS provides technical design, development, and ongoing maintenance for integrations. The following categories fall outside the scope of this service:

Private-Highly Restricted Data: This includes Payment Card Industry (PCI), Protected Health Information (PHI), Social Security numbers, and other highly restricted data as defined by the University of Minnesota.
Unapproved Data: Any private data or reports that have not been explicitly approved for disclosure by the respective data owners.
Non-UMD Data: Data belonging strictly to other University of Minnesota campuses (e.g., Twin Cities, Morris, Crookston) unless part of a University-wide shared integration.

User Eligibility

This service is available to the following groups with a legitimate business need. A legitimate business need is defined as a person's necessity to access data, a system, or a service in their capacity as a School Official.

UMD academic and administrative units

Service Availability

ITSS is committed to providing timely and effective support during normal working hours.

Normal Working Hours: Monday to Friday, 8:00 a.m. to 4:30 p.m. CST, excluding University holidays.
Service Requests and Issues: All incoming requests and support tickets will be acknowledged and receive an initial response within 2 business days.
Planned Outages: Data integration owners will be notified of all planned maintenance and service outages in advance via email.

Roles and Responsibilities

This section defines the responsibilities of both ITSS and the Data Integration Owner to ensure a successful partnership.

ITSS is responsible for:

Providing an accurate project plan following the initial consultation.
Delivering high-quality, secure, and functional data integration within the agreed-upon project scope.
Communicating project status, timelines, and any potential delays in a timely manner.
Providing ongoing maintenance and support for the integration.

The Data Integration Owner is responsible for:

Clearly communicating business needs and requirements during the discovery phase.
Providing timely feedback, content, and approvals during the development process.
Testing the integration and reporting issues or bugs promptly.

Request Support

To initiate a project or request support for an existing data integration, please complete the Project Intake Form for Application Development and Integrations.

For general inquiries, you can also contact the Enterprise Systems Team directly at [email protected].