Managed Print Services

Managed print services for both Windows and Mac platforms ensures consistent, reliable printing for faculty and staff in departments and offices. Services include device consultation, network configuration, desktop technical support, printer maintenance (limited) and secure technology recycling. There is no charge for this service.

For students, managed pay-per-print service is offered in student computing labs across campus, providing quick, easy access to affordable printing.

Service Offerings

Managed Department Printing (primary)

  • Printing from a University-managed device to a managed network printer via a wired connection (wireless connections are not supported)
  • Recommended solutions for list of supported printers
  • Print queues for Windows (AD) and Mac (JAMF) computers

Managed Student Printing (primary)

  • Uniprint: Printing from a student computing lab or personal computer to a lab printer
  • Pay-per-print service

Unmanaged Printing (limited)

  • Printing from a personal or unmanaged University device to any printer
  • Printing to a personal or unmanaged University printer from any device
  • Support is limited to 30 minutes

Consultation & Specialized Support

We highly suggest consulting with ITSS prior to purchasing networked equipment to ensure it works on our network.

  • Consultation on printing needs, recommended hardware, network configuration
  • Advanced configuration of devices (audit codes, others?)
  • Setup and configuration of specialized devices (plotters, thermal printers)
  • Configuration and setup support is limited to 1 hour

Maintenance (limited)

  • Repair of University-owned HP Enterprise desktop printers
  • Limited support is available for non-HP printers

Technology Recycling

  • Secure wipe and recycle of University-owned desktop printers

Unsupported Services

  • Consumables (paper, toner)
  • Physical installation of printers
  • Configuration, maintenance or recycling of multifunction printers (these are vendor supplied services)

User Eligibility

  • Managed and Unmanaged Print Services are available to current students, faculty and staff
  • Consultation and Specialized Support are available to departments on request
  • Maintenance and Technology Recycling are available for University-owned desktop printers

Service Availability

  • On-site support is available during TechCenter hours. Hours may vary due to Holidays, academic calendar, or other factors.

Request Support

Service Manager