Prepare to Work Remotely

Working from home or from other off campus locations is generally straightforward. Here are a few things you can do to prepare:

  • Duo:  Configure Duo Security so that you can authenticate from outside of the office. It is always wise to have at least one backup option. If you normally authenticate via your office landline, make sure you have a solution for authenticating from elsewhere. You can add your home phone, request a token at the ITSS Help Desk, or generate a list of bypass codes. Most people simply install the Duo app on their smartphone and use that.
  • Google Drive and File Stream:  Use Google Drive. Saving your files to Google Drive ensures that they are easily accessible from most any computer, tablet, or smartphone. Installing Drive File Stream allows you to work with files offline. This is helpful in the event that you do not have an internet connection. 
  • VPN:  Install the UMD VPN client only if needed.  A VPN is not needed for most web-based UMN resources and services, such as MyU, web pages, University Gmail and G Suite, Canvas, Office 365 or Zoom.  You will need VPN if you use Active Directory (AD) shares (P or N drives) and some UMD Library resources. Please sign off of the VPN when you are not actively using it, as we have limited VPN resources available. 
  • Zoom:  Become familiar with Zoom, UMD's online videoconferencing system. If you need to meet remotely with students or colleagues, Zoom makes it easy. 
  • Avaya App:  Use your office phone remotely on your cell phone. The Avaya IX Workplace app will allow you to make and receive calls from your office phone number anywhere you have cellular or WiFi service. Click on the following link to fill out the request form. Instructions will be emailed to you. Avaya IX Workplace Request Form.
  • Computer Options:  Review the type of work you need to do remotely, and select the best option for your needs. For details, see:  Computer Options for Working Remotely.
  • Internet Access:  Some companies may be providing additional or extended access during this time. Please check with your local internet or cellular service providers, as they may be providing additional data options, expanded WiFi access points, mobile hotspots, or other accommodations in response to community needs.

    Helpful resources: 

If you access specialized resources, you may need to take additional steps to prepare to work remotely. However, most UMD students, staff, and faculty can access the online resources they need with little trouble.

Instructors can take advantage of existing online technologies to minimize disruption and facilitate many course activities. There are a variety of synchronous and asynchronous options to consider. Academic technologists are available to help instructors discuss a continuity plan and identify appropriate technologies.

Here are two resource web pages that provide local support information and system-wide self-help resources. 

Questions or concerns? Contact the ITSS Help Desk. We would love to help you feel confident about working remotely.