Telephone and Voicemail


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Avaya phone

UMD Information Technology Systems & Services (ITSS) provides both local and long distance telephone services to the campus. A variety of phones are available to suit different needs.

As part of the phone service, automated voicemail is available on every phone extension.

BE ADVISED: ITSS is currently in the middle of a Phone Upgrade Project. Differences in the upgraded phones include:

    • a new dialing plan
    • slightly different voicemail set up
    • phone moves: phones can be moved from live jack to live jack without intervention from ITSS. You MUST fill out an online "move" request form OR email lgilberg@d.umn.edu with any moves in order to keep 911 information up to date.

For more information on our phone and voice mail service, select one of the following:

    • Phone options and features: Select the model that is right for you, and learn how to use basic features such as call forwarding, transfer, and more.
    • Unified Messaging (Voicemail): Learn how to log in and use the campus unified messaging system.
    • Dialing instructions: How to dial local, long distance, international and 911 calls from campus phones.
    • Avaya Aura 9608G User Guide (PDF): A quick reference for basic phone tasks.